This position is located at 31-33 Market Hill, Cambridge, , CB23NU United Kingdom Role Summary
A Key Holder contributes to creating a customer-centric environment by supporting the store
leadership team in service, selling, and daily processes. They are an expert in the operating
procedures and contribute mentorship of the associate team. This can be a part-time or fulltime role.
What You'll Be DoingCustomer Experience
Customer Engagement: collaborates with the leadership team in cultivating an environment of genuine customer connection where all customers feel welcome, heard and valuedSelling Culture: takes initiative to drive sales and store metrics by utilizing key performance indicators to set team and zoning goalsOmni-Channel Service: utilizes technology to deliver a seamless, omni-channel shopping experience through execution of all omni services
Leadership and Team Management
Floor Presence: actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, and management of daily zonesEmpowerment: acts as an elevated team member, exercises decision-making skills to support problem solving and enhances each customer’s experienceTeam Development: supports the training of the associate team, including new hire onboarding
Visual + Business Operations
Daily Operations: supports daily operating processes such as opening and closing procedures, maintaining store standards, restocking product, and helping with facilities or IT issuesProduct Flow: collaborates with key partners to effectively execute shipment and omni fulfilment processes; supports visual standards, product stock levels, and markdownsStore Environment: assists store leadership in maintaining standards and cleanliness by supporting daily tasks; stays current on monthly visual messaging and concept updates within the store
Communication + Relationships
Inclusion: contributes to an inclusive work environment by actively listening to others and seeking different perspectivesCommunication Loop: checks in with leadership to maintain communication and teamwork on completing store objectives; is open and responsive to feedbackInsights and Feedback: provides insights related to the customer and employee experience and communicates feedback to Store ManagerTeam Dynamic: contributes to positive team morale through brand and store initiatives such as the SPARKED Journal, employee recognition, and team building activities
Skills:
Builds relationships naturally, embraces individuality, and diversityExhibits clear written and verbal communication skillsDemonstrates resilience through change and challenging time with an optimistic outlook What You'll Need Fan of the Anthropologie brandLeadership experienceExperience being a team playerAbility to work flexible hours to meet the needs of the store including nights, weekends, and holidaysEagerness to learn and grow within the organization The Perks
Work Life Balance:
‘Life Leave’ - one day a year to take time off for those big events in life, in addition to your annual leave entitlement
Wellbeing:
Employee Assistance program to support with mental, physical and financial healthDiscount off external gym membershipsPrivate Medical Insurance for eligible employees
Employee Discounts:
Up to 40% employee discount at all URBN Brands
Travel:
Season ticket loan for eligible employeesCycle to work scheme for eligible employees
Continued Development:
We offer structured support within the business alongside continued learning and development
#AnthroEU #LI-AA1
Equal Opportunity StatementURBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs. Options ApplyApplyShareSubmit a ReferralRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Not finding the perfect fit?
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