At Trane TechnologiesTM  and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

What’s in it for you:

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it's our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Job Summary:

The Collection Support Analyst is responsible for migration of specified administrative activities that complements our Commercial HVAC Collection Team in North America to the India Shared Service Center.  The successful candidate will become part of Shared Service Center in Bangalore and will interact with internal customers from the collections, accounting and SBU finance teams as well as external customers.

The position will require process expertise related to shared service center operations.  This Collection Support Analyst will be part of a team in the areas of:

·       Invoice Copy Requests

·       One Time Use Credit Card Processing

·       Refund Request Processing

·       Returned Mail / Rejected E-mail Follow-up

The position will require business partnering with our Collection Team and effective communication with management and local operations.

Job Responsibilities:

·       Must be able to prioritize work to achieve desired metric goals set for each task.

·       Responsible for using available collection software tools to assist in executing effective strategies and initiatives to achieve continuous receivable delinquency improvement that contributes to a lower DSO.

·       Ensures timely and accurate responses and resolution to customer inquiries, questions, documentation issues, billing errors, payment application errors, disputes, program changes, new sale requests and opportunities.

·       Follow standard work for each support task that is within scope of this role.

·       Maintains open communication and good working relationships with Manager and fellow teammates to ensure fulfilment of the Business Unit’s goals and objectives.

·       As required, perform all other related functions & projects as assigned.

Thrive at work and at home:

·       Inclusive Wellbeing Program, with resources to support your and your family’s physical, social, emotional, and financial well-being. 

·       Comprehensive learning and development solutions, designed to support our people in connecting and growing, including Higher education/Certification reimbursement.

·       Sense of belonging & community through our Employee Resource Groups that foster our culture of inclusion.

·       Volunteerism: 8 hours of paid time off per calendar year to volunteer with non-profit charitable organizations.  

·       The Trane Technologies Helping Hands Fund to support employees facing financial challenges due to unforeseen personal hardship.

Where is the work:

Onsite: This position has been designated as On-Site.
Hybrid: This position has been designated as a Hybrid work schedule with work performed onsite 3 days each week.
Remote in geography: This position has been designated as Remote and work will be performed

What will you do:

In this role you will: 

·       Must be able to prioritize work to achieve desired metric goals set for each task.

·       Responsible for using available collection software tools to assist in executing effective strategies and initiatives to achieve continuous receivable delinquency improvement that contributes to a lower DSO.

·       Ensures timely and accurate responses and resolution to customer inquiries, questions, documentation issues, billing errors, payment application errors, disputes, program changes, new sale requests and opportunities.

·       Follow standard work for each support task that is within scope of this role.

·       Maintains open communication and good working relationships with Manager and fellow teammates to ensure fulfilment of the Business Unit’s goals and objectives.

·       As required, perform all other related functions & projects as assigned.

Career Break:  

·       We have a Relaunch Program for professionals looking to restart their careers after a break. If you come with a career break of at least 12 months and match the work experience requirements mentioned, you are welcome to apply. 

Equal Employment Opportunity:     

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.