At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact on this role?

The Analyst, Sales Operations will focus on partnering with the U.S. Small and Medium Enterprises (SME) Sales and Account Development teams. They will be a key thought partner to the U.S. SME Sales Enablement leadership team on cross-channel workstreams, including owning the U.S. SME Hierarchy, project managing governance initiatives, and managing ad hoc requests from multiple stakeholders. The Analyst will work very closely with several cross-functional partners including SABE, SPT -P&I, L&D, Control Management, U.S. SME Commercial Effectiveness & Governance, and other supporting teams.

The ideal candidate has familiarity with GCS sales and account development teams and will coordinate across key partners to ensure there is alignment and collaboration on priorities. They will possess thought leadership, critical thinking, communication, and organizational skills, and will have a consistent track record of excellence operating independently within a strong team environment!

Job Responsibilities

Become a SME (subject matter expert) on the U.S. SME Hierarchy design and mechanics to streamline and improve the process

Gather information and collaborate with cross-functional teams to deliver accurate and timely reports

Automate repetitive reporting task using tools such as Excel (VBA), SQL, Power BI

Ensure data accuracy and consistency across reports and month-on-month

Maintain documentation for reporting processes and metrics’ definition

Perform risk management to proactively identify potential problems and mitigate risks to achieving desired objectives

Serve as a PMO to lead highly complex, business-critical initiatives from inception to completion and act with an agile approach

Possess a deep understanding of U.S. SME Sales and Account Development team business objectives / priorities and challenges to formulate solutions

Build positive relationships with US SME Sales Enablement and Sales and Account Development teams to successfully gain consensus and support for strategic projects

Minimum Qualifications

Undergraduate/Postgraduate degree required

2+ years of experience in reporting, business analysis or data analytics role

Strong Proficiency in Excel (Pivot table, formulas, chats) and SQL (preferred)

Familiarity with databases, data warehousing and data modeling concepts

The candidate should be flexible for rotating shift hours (1:30 PM to 9:30 PM IST)

This is a hybrid role with the candidate expected to work from office 3 days a week

Strong attention to detail and commitment to data integrity

Strong project management skills with a record of successful results on complex, large-scale, cross-functional initiatives

Ability to build strong partnerships and work collaboratively with others to meet shared objectives

Exceptional written and verbal communication skills and comfort presenting at all levels of the organization

Ability to manage multiple and complex workstreams and working across departmental boundaries to deliver a diverse set of initiatives that result in successful outcomes

Preferred Qualifications

Postgraduate degree or equivalent experience in quantitative fields (math, economics, computer science etc.)

Proactive approach to tackle new opportunities and challenges with high energy and enthusiasm

Accountability for self and others to meet all commitments and deliverables in a timely manner

Strong business insight and experience with Sales and Account Development organizations, and the ability to understand their structure, operations, and strategic priorities

can win attitude and a desire to learn in a fast-paced environment!

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries  Bonus incentives  Support for financial-well-being and retirement  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  Generous paid parental leave policies (depending on your location)  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.