At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Identify needs, opportunities, gaps, enhancements, and resolve user challenges within Business Conduct Monitoring Application (BCMA). Perform research and analysis of business process and products to identify where and how technical solutions and improvements may be developed Obtain and/or develop documentation and capture requirements that enable technical resources to determine how solutions and improvements may be implemented Perform user acceptance testing on new software solutions Monitor activities to meet deadlines and commitments relative to: monitoring end to end process, risk assessment, program documentation, testing plan, reporting, and action plans Utilize broad set of analytical tools/techniques for data mining, data cleansing, data extraction, analysis & transformation, data interpretation & insights, turn-key bundled analytic & reporting solutions Assess and validate application performance and integration of component systems and provide process flow diagrams. Assess and incorporate user story analysis and elaboration to optimize software solutions Participate in code reviews and automated testing Debug basic software components and identify code defects for remediation Support, and monitoring of software across test, integration, and production environments

 

Critical Factors to Success

·         Demonstrated willingness to take initiative and act decisively

·         Creative mind that is not afraid of thinking differently to solve complex problems that have regulatory or compliance requirements

·         Exhibits an exceptional degree of ingenuity, creativity and resourcefulness in ensuring that we are delivering on our customer promise

·         Effectively works independently within a team construct, while supporting teamwork and achievement of team objectives

·         Solid evidence of leadership with the capacity to quickly understand critical linkages and business strategies in a dynamic, ambiguous environment

·         Ability to present complex information clearly to groups and individuals

·         Excellent communication and relationship building skills

·         Strong written and oral communication skills coupled with solid presentation skills. This includes the ability to take analyze large sets of data and concisely convey messages to leadership and peers

·         Strong attention to detail and superior organizational and follow through skills

Ability to operate in a complex environment and work on multiple projects at the same time Support business initiatives and foster positive relationships with the team and larger organization

·         Provide exceptional thought leadership while working with business partners

·         Obtain and/or develop documentation and capture requirements that enable technical resources to determine how solutions and improvements may be implemented

·         Monitor activities to meet deadlines and commitments relative to: monitoring end to end process, risk assessment, program documentation, testing plan, reporting, and action plans

Utilize broad set of analytical tools/techniques for data mining, data cleansing, data extraction, analysis & transformation, data interpretation & insights, analytic & reporting solutions

·         Function as member of a development team by contributing to software builds through consistent development practices (tools, common components, and documentation)

 

 

Qualifications:

Bachelor’s in Information Technology/Computer Science/Engineering and/or relevant work experience. 2 years of relevant work-related experience in driving agile development processes with a consistent record of strong performance 1+ years of programming experience with Java, C#, .NET, or Python Strong analytical skills and experience with reporting and ability to drive business insights from data and provide actionable steps 1+ years of experience with SAS/SQL coding in a business environment (standard SAS/SQL functions, monitoring jobs, reviewing log files, macros) is a plus Experience with Tableau/Power BI is a plus 1+ year of experience with Big Data, MS Excel for data reporting and modeling, Hive, LINUX, SQL, Python, and Splunk. Highly organized and self-motivated individual who can combine problem-resolution, and critical thinking to apply a business lens to design customer-obsessed solutions Advanced knowledge using computer software programs and tools including Word, Outlook, Visio, Access, Excel, PowerPoint, etc

 

 

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.