About USS United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers’ project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best practice programs. Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers. By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business. Primary Purpose The Analyst, Operations Excellence is a critical team member to the success of United Site Services’ operational strategy. This role supports the Director, Operations Excellence in developing and evolving Standard Operating Procedures (SOPs) and Key Performance Indicators (KPIs) across field service operations. This role will own the data-driven execution engine synthesizing performance metrics, identifying gaps and trends, and helping branch leadership drive accountability and continuous improvement in frontline performance. This role will also support initiatives including but not limited to: Route Sequence Compliance, Failure Rates, Overtime (OT%), Stem Time, Lytx Driver Behavior Scores, Gate Check Results, eDVIR Compliance, and other technician-level operational metrics. Essential Functions • Partners with the Director of Operational Excellence to define, standardize, and document field SOPs aligned with enterprise goals • Translates strategic priorities into measurable KPIs across Technician, Branch, Market, and Region levels • Develops and maintains process documentation and reference materials to support standard adoption and sustainment • Owns and maintains recurring Sigma dashboards and ad hoc reports, ensuring data accuracy and usability • Monitors KPI performance, including route sequence adherence, OT%, stem time, gate check outcomes, and eDVIR completion rates • Contributes to the development of region and branch-level scorecards and performance review materials • Conducts root cause analysis on lagging performance metrics and identify improvement opportunities • Provides benchmarking, insights, and support for branch-level deep dives and operational action plans • Collaborates with cross-functional partners (Operations, Safety, Fleet, Procurement, HR) to ensure and improve data integrity • Develops and delivers communications, training materials, and tools to support metric and SOP adoption • Owns and continuously updates GM and OM playbooks with new tools, SOPs, and metrics • Participates in site visits, operational interventions, and regional operations calls to ensure field relevance and impact • Supports pilot testing and structured rollouts of new operational initiatives across the network • Travels up to 25% • Performs other duties as assigned. SUPERVISORY RESPONSIBILITIES This position does not has supervisory responsibilities. Qualifications QUALIFICATIONS EDUCATION Min/Preferred Education Level Description Minimum 4 Year / Bachelor’s degree in Business, Operations, Engineering, Supply Chain, or related field or equivalent combination of education and experience EXPERIENCE Minimum Years of Experience Maximum Years of Experience Comments 3 in Operational Excellence, Field Operations, or Business Analytics roles. ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES • Demonstrated experience developing KPIs and operational dashboards that drive field performance and accountability • Strong analytical background with the ability to translate data into actionable insights and operational decisions • Hands-on experience with field operations metrics, including route sequence compliance, safety/driver behavior scores, overtime trends, and technician productivity • Proficiency in Excel, Sigma, Tableau, or similar analytics and data visualization tools required • Proven ability to work cross-functionally in matrixed environments to influence change and standardization • Exceptional written and verbal communication skills, with the ability to present findings to frontline teams and senior leadership alike • Prior experience in service-based, distributed branch operations (e.g., waste management, logistics, utilities, rental services) highly preferred • Ability to thrive in a fast-paced environment with evolving priorities and a continuous improvement mindset Physical Requirements Demand Frequency Sit while answering phones or reply to emails Use hands and fingers to handle, control or feel objects tools or controls Repeat the same movements when entering data See details of objects that are less than a few feet away Speak clearly so listeners can understand Understand the speech of another person Focus on one source of sound and ignore others Hear sounds and recognize the difference between them See differences between colors, shades and brightness Benefits Summary All full-time employees working an average of 30 hours or more per week are eligible for the following benefits: Holiday & Paid Time Off (pro-rated for Part-Time employees) Medical/Pharmacy Dental Vision Employer-Paid Short-Term Disability Employer-Paid Employee Basic Life & Accidental Death and Dismemberment Voluntary Employee Life & Accidental Death and Dismemberment Voluntary Spousal Life Voluntary Dependent Life Hospital Indemnity, Accident and Critical Illness Commuter/Transit Account Healthcare Flexible Spending Account Dependent Care Flexible Spending Account Health Savings Account 401(k) with employer match Employer-Paid Employee Assistance Program (EAP) Employee Discounts At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program. Salary Range $65,000.00 – $75,000.00 / year Pay Transparency Statement At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program. EEO Statement United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.