At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

One of the highest priorities across the American Express enterprise, is to ensure that we operate with the highest levels of conduct and risk management at the forefront of our mind, and to ensure that we have the right tools and processes to protect the enterprise from unwanted attacks of fraudulent behaviours. 

Throughout our customer portfolio’s it is a requirement for us to ensure that we have completed all of the relevant Know Your Customer (KYC) and Know Your Business (KYB) validation processes and can demonstrate to a Regulator or Auditor that we successfully know who we are allowing to legitimately use our products. These roles will be responsible for managing the above across our Merchant relationships. 

Main Responsibilities:

Handle customer data and update our records following strict regulations. Communicate effectively to all parties involved while driving increased merchant satisfaction. Investigate and resolve problems to consolidate data and close gaps. Maintain regular contact with key stakeholders. Deliver highest standard of case quality with a focus on compliance, efficiency and consistency. Maintain excellent interaction with internal partners and our merchants.

Minimum Qualifications

The ability to work in a fast-paced environment as well as multitask and re-prioritise on a regular basis. Team player who demonstrates self-motivation and ability to work under pressure. Great attention to detail in a compliance or regulatory environment. Pro-actively seeks opportunities for improvement and streamline processes. Demonstrate personal excellence by remaining positive in difficult situations. Strong interpersonal, communication and listening skills. Outstanding organisational skills. Highly self-motivated, results oriented. Swedish Speaking

Non-considerations for sponsorship: 
Employment eligibility to work with American Express in Spain is required as the company will not pursue visa sponsorship for these positions. 
 
Considerations for sponsorship: 
Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.