Pay Range:

$68,106.00 - $112,374.00Supervisory Organization:Director Fare Policy & Revenue

Country:

United States of America

Address:

1401 PACIFIC AVE

City:

DALLAS, TX 75202

FLSA:

Exempt

Professionals:

02 - Professional (EEO-4-United States of America), 2D - Professionals - Business (EEO-SubCategory)

General Summary:

Provides technical and functional support for Finance software systems, including administration and project leadership. Responsible for analyzing, forecasting, reconciling, and reporting. Monitors the agency's PCI compliance activities.

Essential Duties and Responsibilities:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Responsible for reconciling DART systems. Researches, identifies, explains, and reports reconciliation variances to minimize fraud risk.

Prepares monthly reporting for the agency. This includes data scrubbing, analyzing, and maintaining trends. Researches and explains significant variances to thresholds.

Prepares and analyzes monthly, quarterly, and annual agency performance data by mode for reporting to the Texas Department of Transportation (TXDOT), the American Public Transportation Association (APTA), and the National Transit Database (NTD). Provides assistance during internal and external audits by reviewing, compiling, and evaluating information required.

Performs complex analysis and provides recommendations for business research and operations related to fare collection systems. Requirements include analyzing and reporting on transactions and trends associated with cash, credit cards, and other payment methods; ridership data and other operational performance metrics; and budgets related to assigned projects.

Analyzes potential areas of automation to determine user and technical needs and recommends possible solutions, including process redesign and individual programs. Develops methods for improving/optimizing user interfaces and maintenance protocols.

Defines, designs, builds, and maintains dimensional databases. Analyze, evaluate, and produce reports (both custom and system-provided) relating to agency ridership, fare-related revenue, and ticket sales.

Create and maintain departmental Standard Operating Procedures (SOPs) for daily, weekly, and monthly functions.s

Ensure that accurate fraud detection methods are in place and regularly updated to reflect industry standards.

Provides support to senior staff in complex projects as directed.

Performs other related duties as assigned.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
Note: An equivalent combination of related education and experience may be substituted for the below stated minimums excluding High School Diploma, GED, Licenses, or Certifications.

Bachelor’s degree from an accredited college or university in Business Administration, Finance, Information Technology, or a related field.

Four (4) years of progressively responsible experience involving data analysis, management of projects, analysis of performance trends, or a related field.

A high level of analytical ability is required to find solutions to complex interpersonal, financial, administrative, professional, and technical problems. Able to analyze moderately complex data sets, to accurately summarize data, and to characterize causal relationships and interrelationships between and among variables. Prepares reports for and makes recommendations to management based upon the results of analyses/evaluations.

Interpersonal skills required to effectively communicate with staff, all levels of management, and non-supervisory employees, vendors, government entities, contractors, and other internal and external customers.

Advanced level of computer software skills to create and manage databases, utilize macros, spreadsheets, etc. Proven ability to pull data and produce reports from various databases using SQL statements, Access, Oracle, and/or Crystal or other similar products.

Ability to use various back-office systems, reporting tools, and investigative methods to resolve customer issues, refunds and disputes are responded to in a timely manner

Ability to work independently to reach goals set by management.

Ability to be dedicated to meeting the expectations and requirements of internal and external customers.

Ability to write clearly and succinctly in a variety of communication settings and styles. Ability to make good decisions based upon a mixture of analysis, wisdom, experience, and judgment.

Ability to use rigorous logic and methods to solve difficult problems with effective solutions.

Ability to quickly find common ground and solve problems for the good of all.

Pass a physical (medical) examination that includes a drug screen to operate a DART non-revenue vehicle.

As a condition of employment, you must pass a criminal background and credit check.

WORKING CONDITIONS:
Works in an environment where there is minimum exposure to dust, noise, or temperature. May be moderately exposed to unpleasant working conditions to include dust, noise, temperature, weather, petroleum products, and chemicals while visiting DART's operating facilities, assuming incumbent is observing all policies and procedures, safety precautions and regulations, and using all protective clothing and devices provided.

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The statements are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may perform other duties as assigned.

DART is proud to be an Equal Employment Opportunity Employer, supporting diversity in the workplace. M/F/D/V

Open until qualified applicants are identified.