Why Inflight Services?

Our customers choose United because of our dedication to safety and passion for service. Uniteds Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.

Job overview and responsibilities

The Analyst Inflight Automation will be tasked with supporting the Senior Analyst team members to improve the systems involved with crew resources and flight attendants. This includes collaborating with team members to identify areas for enhancement and additional programming development. The analyst provides support on the requirements development, user acceptance testing and implementation of defect fixes and new automation. The analyst should use experience and knowledge of existing systems to anticipate future enhancements. The analyst will assist the Senior Analyst and Manager with supporting materials for the preparation of executive presentations and communication on enhancements. Supports training related to rollout of new system functionality. Role works closely with IT team members on requirements development and follow through on projects. Contributes to testing efforts and other project work as needed.

Requirements development, testing and implementation for crew scheduling systems and applicationsResponsible for assisting and contributing to the design, development and testing automation workflows across multiple functional areasIncludes building technical documentation, overseeing programming deployment and post deployment supportHelps drive and support process improvements and initiatives related to crew scheduling, crew planning, inflight administration and inflight Supports training and communication related to roll out of new system functionalitySupport management and follow up of projects across work groups from all stagesInitiate crew solver runs and support the crew scheduling team with progress on programming defects and enhancementsComplete additional responsibilities as needed in support of the team and other groups

Why Inflight Services?

Our customers choose United because of our dedication to safety and passion for service. Uniteds Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.

Job overview and responsibilities

The Analyst Inflight Automation will be tasked with supporting the Senior Analyst team members to improve the systems involved with crew resources and flight attendants. This includes collaborating with team members to identify areas for enhancement and additional programming development. The analyst provides support on the requirements development, user acceptance testing and implementation of defect fixes and new automation. The analyst should use experience and knowledge of existing systems to anticipate future enhancements. The analyst will assist the Senior Analyst and Manager with supporting materials for the preparation of executive presentations and communication on enhancements. Supports training related to rollout of new system functionality. Role works closely with IT team members on requirements development and follow through on projects. Contributes to testing efforts and other project work as needed.

Requirements development, testing and implementation for crew scheduling systems and applicationsResponsible for assisting and contributing to the design, development and testing automation workflows across multiple functional areasIncludes building technical documentation, overseeing programming deployment and post deployment supportHelps drive and support process improvements and initiatives related to crew scheduling, crew planning, inflight administration and inflight Supports training and communication related to roll out of new system functionalitySupport management and follow up of projects across work groups from all stagesInitiate crew solver runs and support the crew scheduling team with progress on programming defects and enhancementsComplete additional responsibilities as needed in support of the team and other groups

What’s needed to succeed (Minimum Qualifications):

Bachelors degree or related experience2 years work experience1 year(s) of experience in industry or airline background requiredWork experience in an airline operation including general knowledge of FARs, crew collective bargaining agreements, policies and procedures requiredGeneral knowledge of FARs, crew collective bargaining agreements, systems, policies procedures required MS Office Excel proficiencyGood business, technical and verbal/written communication requiredAbility to build and maintain positive relationships with front line employees and stakeholders requiredExperience managing multiple projects simultaneously and using effective time management skillsComputer skills (Microsoft Office) requiredAdaptability to changing business environment requiredAbility to interact with all levels of management requiredStrong communication skillsMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

Bachelors degreeExperience with system testing and validation of systems or computer applications

What’s needed to succeed (Minimum Qualifications):

Bachelors degree or related experience2 years work experience1 year(s) of experience in industry or airline background requiredWork experience in an airline operation including general knowledge of FARs, crew collective bargaining agreements, policies and procedures requiredGeneral knowledge of FARs, crew collective bargaining agreements, systems, policies procedures required MS Office Excel proficiencyGood business, technical and verbal/written communication requiredAbility to build and maintain positive relationships with front line employees and stakeholders requiredExperience managing multiple projects simultaneously and using effective time management skillsComputer skills (Microsoft Office) requiredAdaptability to changing business environment requiredAbility to interact with all levels of management requiredStrong communication skillsMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

Bachelors degreeExperience with system testing and validation of systems or computer applications