Analyst II Tech-Delivery Pennington, New Jersey **To proceed with your application, you must be at least 18 years of age.** Acknowledge Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/Pennington/Analyst-II-Tech-Delivery\_25028415) **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **Job Description:** Responsible for capturing and refining business and/or system requirements (based on specialization). Works with stakeholders to understand their needs, analyze problems, and capture their requirements, and then working closely with the Development Team to refine the requirement into specifications that can be executed by the team. Possess a working knowledge of the business and/or technical domain based on their specialization. Leverages experience and understanding of stakeholder needs to help create a solution, envisions the solution to solve a problem (manual or through software). Performs Cost/Benefit Analysis to align the technology to business strategy. Gathers & catalogs functional, non-functional, and technical requirements for stakeholder requests. Determines the impact of modifications and enhancements on the application. Acts as the product(s) subject matter expert to support scope and requirement decisions. Ensures changes to the application are compliant with bank standards and policies. Assists users and development team with application testing and troubleshooting, and may help configure test solutions to validate functional and system needs. Identifies, document and troubleshoot application related problems. Documents process, procedures and workflows associated with applications. Leads or participate in continuous improvement efforts; Building expertise in creating, analyzing, and improving processes. Creates, maintains and presents training materials for end-users. Individual contributor. **Position Summary:** This position is for an experienced Business Analyst on tech side with a minimum of 7+ years in technology projects, who will act as the primary interface with business partners, stake holders, solution architects, and cross-organizational technology teams. The Analyst will analyze current processes and systems, assessing the business model and its integration with technology. The Analyst is responsible for working with stakeholders to understand their needs, analyze problems, and elicit requirements/stories from a business team. Also gather and apply technical knowledge in use cases, process models, technical requirements, acceptance criteria and more into JIRA Epics & Stories, spikes and asks that can be executed by the team. Working closely with the Development Team to refine and estimate the story requirements. The Analyst will be part of an Agile Scrum team, collaborating with the Product Owner(s) to evaluate, the Features, write effective user stories, document business rules and with the Developers to review technical design, identify enablers and dependencies. The resource must be able to be able to act as the communication hub between tech teams and business partners/product owners. **Required Qualifications:** + Bank of America, Wealth domain experience required. + Must have excellent analytical skills and at least 5 years of experience as a Business Analyst, working closely with business partners to elicit requirements, document process flows, identify risks and mitigation and participate in definition of strategies for the technical solution. + Experience documenting detailed functional and technical requirements for business requirements in JIRA as any Issue Type. + Ability to communicate and work with developers to ensure that acceptance criteria for the user stories are understood and applied. + Provides support to Testing to clarify requirements, to ensure that test plans and scripts satisfy the requirements and determine whether a defect is a new requirement, or truly a defect. + Excellent communication skills, both oral and written, and ability to facilitate discussions, conduct presentations and deliver technical requirements. + Self-motivated with ‘growth mindset’ and requires minimal supervision. + Good problem solving and conflict resolution skills. + Ability to analyze existing capabilities and identify gaps and opportunities. + Working knowledge of agile tools such as JIRA/Confluence and Jira align is a plus. + Knowledge of project managements principles, practices, techniques and tools (Waterfall & Agile). + Must have technology project background and understand full SDLC. + Demonstrates initiative, is conscientious and provides complete follow-through on areas of responsibility. + Strong team player with superior time management skills. **Desired Qualifications:** + Prepare graphics, workflows and illustrations to elaborate on or complement technical design writing. + Must be an intermediate level or above user of Office suite including Visio. + Prior BofA Experience preferred. + Must have change Management exposure and willingness to learn & comply with Bank’s Enterprise Change Management and Release Management processes. **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE . Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.