Why We Work at Dun & BradstreetDun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us! Learn more at .
Location - MumbaiSBU - Products
Key Responsibilites:Lead the creation and continuous improvement of comprehensive customer profiles post onboardingAnalyze customer data to identify patterns, needs, and opportunities for enhanced service deliveryDevelop strategies for personalized customer engagement based on data-driven insightsDeliver advanced product demonstrations, including scenario-based walkthroughs of product offeringsDesign tailored training sessions for clients, focusing on maximizing the value of product featuresCollaborate with GTM team to gather feedback and suggest product enhancements based on client inputAct as a primary point of contact for client queries and issues, ensuring timely and satisfactory resolutionCollaborate with internal stakeholders, product partners, and international counterparts, as necessary, to ensure timely resolutionMonitor and manage the client's concerns throughout the resolution processBuild and maintain strategic relationships with key clients through regular high-value interactionsConduct quarterly business reviews to showcase value delivery and understand evolving client needsIdentify opportunities to deepen engagement and build long-term partnershipsMonitor and analyze client utilization of products and servicesIdentify opportunities to increase client utilizationIdentify gaps in existing processes and propose initiatives for operational excellenceCollaborate with internal teams to develop best practices for client interactions and service deliveryMentor junior analysts, providing guidance on relationship management and operational efficiencyAct as a trusted advisor for both new and existing clients, ensuring alignment of solutions with their strategic goalsDevelop advocacy programs to encourage customer referrals and testimonialsActively identify at-risk customers and implement strategies to improve retention and engagement, ensuring a consistent and positive customer experienceLeverage customer success tools and methodologies such as net promoter score, management or customer journey mapping to align with best practices in customer engagementKey Requirements:4-6 years of experience in customer relationship management or a related roleProven experience in customer relationship management and advanced customer engagementExcellent communication and negotiation skills, with experience handling senior-level client interactionsStrong analytical and problem-solving skills, with the ability to interpret data and derive actionable insightsDemonstrated ability to build and maintain positive client relationshipsHigh adaptability in working with cross-functional teams and managing competing priorities effectivelyExcellent time management and multitasking skillsAttend client meetings – online and in-person, depending on the requirementFamiliarity with CRM software and tools is an additional advantageAll Dun & Bradstreet job postings can be found at and . Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.
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