Job Description:

Job Summary:

We are seeking an experienced candidate who will be responsible for ensuring timely collection of outstanding debts Via calls, email and letters.

Key Responsibilities:

Collections Management

Manage and oversee the end-to-end credit control process, ensuring timely collections and minimizing overdue accounts.Monitor customer accounts and follow up on outstanding invoices via calls, emails, and escalation procedures.Maintain accurate records of collections activities and customer interactions.Timely reminder letters to the customers

Dispute Resolution & Stakeholder Management

Investigate and resolve billing disputes, deductions, and payment discrepancies.Liaise with internal teams (finance, sales, operations) to ensure smooth resolution of customer issues.Negotiate payment plans with customers when necessary, ensuring compliance with company policies.

Reporting & Compliance

Prepare daily, weekly and monthly reports on accounts receivable (AR) performance,

Key Requirements:

Education & Experience:

Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.2+ years of experience in collections over calls, preferably in a BPO/shared services environment who has managed US based clients.

Skills & Competencies:

Excellent communication and negotiation skills.Ability to work under pressure, meet deadlines, and manage multiple priorities.Detail-oriented with strong problem-solving skills.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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