As a Credit & Collections Analyst, you will contact customers to discuss and manage status and payments and collaborate with internal stakeholders. **Responsibilities:** + Managing an Accounts Receivable (AR) portfolio of a cross-section of accounts across our CSS, EES & legacy Wesco businesses with ownership of several geographical ledgers, carrying out day-to-day credit control & collections functions to ensure the smooth transition of the order to cash cycle + Communicate with customers primarily via telephone (also via email) to collect in due debt & discuss account status and actions. + Works with the customer to determine root cause of dispute for unpaid or short-paid invoices. Identifies and documents detailed reason. + Performs customer account reconciliations, including research of unapplied cash, and credits and unearned discounts to include within month AR Review with Sales, with potential customer & site visits + Streamline processes and support change management opportunities for wider Credit Team **Qualifications:** + 1 year required, of experience with finance, supply chain or general business + 1 year required, of knowledge of computer system applications: Microsoft Office, including Outlook, Excel, Access and Word, and familiarity with an ERP platform (e.g., Oracle, DAX, AS400 etc.) required. Ability to learn house systems + 1 year required, 3 years preferred, of commercial, business to business, credit and collection experience in a high-volume environment required + High level of Exce and Access l knowledge preferred + Strong written, oral communication and interpersonal skills with a positive disposition + Strong organizational skills and solution-oriented philosophy preferred + Ability to work independently as well as in a team environment + Strong attention to detail with a passion for accuracy + Willingness to accommodate temporary working hour changes as required by workflow is preferred + Ability to prioritize tasks and demonstrate a willingness to accept new challenges is preferred