At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

American Express’s Global Financial Crimes Surveillance Unit (GFCSU) and the US Investigations Unit (USIU) are part of the broader Global Risk & Compliance organization, operating within Global Financial Crimes Compliance (GFCC). Together, they provide end-to-end oversight and support of global financial crimes investigations. In partnership with GFCC, GFCSU and USIU develop and implement transaction monitoring rules, reports, and other tools to detect potential criminal activity. They investigate suspicious financial behavior and, when necessary, file Suspicious Activity Reports (SARs) with the Financial Crimes Enforcement Network (FinCEN) or refer cases to internal compliance partners for global reporting. These teams also manage risk related to politically exposed persons (PEPs) through sanctions screening and enhanced due diligence processes, as well as improper payments that may signal bribery, corruption, or other illicit conduct. GFCSU and USIU play a vital role in ensuring compliance with key regulations, including the Bank Secrecy Act (BSA), USA PATRIOT Act, and the Foreign Corrupt Practices Act. They also support law enforcement by providing critical information to combat money laundering, terrorist financing, credit card fraud, identity theft, and other financial crimes.

How will you make an impact in this role?

The successful candidate will be responsible for the day-to-day inner workings of the GFCSU & USIU and for ensuring alignment across all GFCSU teams to proactively identify and remediate issues that impact suspicious activity monitoring, investigations, and reporting. The successful candidate will ensure the smooth operation of the GFCSU by obtaining and troubleshooting IDs, administering access, and navigating technology changes for the various teams within the GFCSU.  This role will primarily support teams within Mexico, but will also provide secondary support to the GFCSU’s global teams in  the United States, Spain, India and Kuala Lumpur.  This includes but is not limited to participating in projects, researching and obtaining access to new systems, and administering access for third party vendors.  The successful candidate will consistently interact with and support senior leaders within the GFCSU, as well as those in the greater GFCC and Global Risk & Compliance (GRC) organizations.

Key Responsibilities

Obtain IDs and access for new employees and ensure their ability to work within the different environments needed for their daily activities Provide solutions when issues arise that hinder the investigative process Draft communications in a clear and concise manner for large audiences Participate in testing and validation of new systems as well as changes to existing systems that support the FIU investigative processes Create and/or enhance documentation for new as well as existing procedures Proactively identify and remediate issues relating to systems access, technology outages, managerial reporting, and inventory initiatives Independently investigate, test, and research to find solutions Engage with external partners on department wide initiatives

Minimum Qualifications

Intellectual curiosity and learning agility needed to explore and evaluate new ideas Strong communication skills in English (written and verbal) – clear, logical, and structured Skilled in the use of Excel (experience with pivots, macros, and basic functions like vlookup, concatenate, text to columns) Superior organization and planning skills with attention to detail is a must Demonstrated ability in critical thinking, strategic planning, adaptability and ability to work under pressure Self-motivated and ability to work autonomously

Preferred Qualifications

Flexibility to work different schedules if/when the need arises (we support teams worldwide) Knowledge of FIU functions such as AML Investigations, Sanctions Screening and Enhanced Due Diligence and associated systems is preferred Ability to influence without authority when working/partnering with both FIU leaders and Sr. Leadership The ideal candidate will also have project management experience; an ability to manage multiple projects simultaneously; and a willingness to be a deadline-driven team player in a dynamic environment Knowledge and experience in SharePoint is a plus Bachelor’s Degree or equivalent experience preferred

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.