Overview Analyst – Issue Management (Site Operations) Key Responsibilities: • Primary responsibilities include remediating issues logged by various stakeholders, which may involve front end experience remediation and customer care issue remediation. • Should be able to understand backend systems and root cause issues. • Working on resolving issues reported by customers and internal stakeholders by using internal tools. • Partnering with business and technical teams on resolving customer facing production issues, identifying root cause, analyzing impact, and implementing corrective / preventive actions • Identifying themes from the repeatedly reported issues and prioritizing themes with higher criticality and impact. • Should be able to show consistent reduction in the no. of issues logged by identifying common issues and share RCA to drive reduction. • Good verbal and written communication skills to be able to communicate effectively with teams globally. Good Analytical, logical-reasoning and Problem- solving skills. • Should be a fast learner, self-motivated, energetic & hardworking. • Good in coordination and planning. Should be able to prioritize critical tasks and meet the deadlines. Mandatory Skillsets: • Bachelor’s degree • Minimum 2-3 years of relevant experience in ecommerce operations or support • Proficient in MS-Excel • Good Communication skills • Strong analytical skills and logical reasoning • Experience handling issues and remediation. • Good understanding of eCommerce product page and frontend customer experience. • Individual is expected to work on night shifts as and when business requires Pay Range INR ₹0.00 - INR ₹0.00 /Yr.