If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Analyst – Dialler

Role Purpose:

The collection of delinquent customers, and the generation of income for the bank through sales activity, is undertaken in an increasingly sophisticated and technical environment. The use of multiple contact channels includes Outbound Dialler, Workforce Management, Inbound, and Digital channels. The scope may include Collections, Sales, Fraud, and Contact Center, for WPB

Main Activities:

Ensure agreed metrics are achieved through proactive duty management.Execute / manage all channels including but not limited to (dialler, inbound, WFM, and digital) as appropriate for specific strategy needs across supported businesses.All contact channels applicable for any supported business with or outside of GCCS, this may include Collections, Underwriting, Fraud, Sales, and Contact CentreTo keep up to date with all technical developments / requirements of the job, developing new skills as required. Engage with peers and customers in a positive nature and consideration individual’s cultures, policies, and procedure.Actively participate in learning / training programs such as One Best Way.Support basic managerial items as directed by the manager. To execute joint projects in collaboration with other units.