At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

To raise the competency standards of the sales force in providing quality financial advice to the customers by ensuring the regulatory requirements under Sales Advisory process are fulfilled through regular review/monitoring and embark of digitalisation via system enhancement

Work with Monitoring IC to meet team’s KRAs such as:

Implementing a business focused T&C regime to meet the business environmentIncreasing the competency of leaders & reps through coaching and district sharingsDigitalizing of processes to increase efficiency

Replacement of Policies (ROP) Appeal Management

Work with the stakeholders to ensure that scope and operational aspect of the system is accuratePerform first level review on the ROP appeal management

Pre-Transactions Check

Timely review of FHR (Financial Health Review) documents for sales quality before issuance of policies

Welcome Call Monitoring

Work with the stakeholders of welcome call to ensure scope of monitoring and data accuracyAssist in review welcome calls results from Service Assurance (SA) teamEnsure that the welcome call findings are followed up through communication with agency force and necessary service recovery is completedBe updated on the latest sales advisory knowledge to update review standards and identify common findings for sharing with agency force

Develop and implement workplan to monitor the standards set out in the T&C plan such as:

Ensuring T&C plan is updated, effectively implemented and adhered toWorking with tech team to enhance ICM (Interactive Competence Management) Online to improve efficiency for both the agency force and agency reviewDeveloping appropriate action plans to address any issue

                       

Front desking

Front Desking of location enquiries such as enquiries relating to FHR, T&C plan coaching programs and district sharing

Requirements

Tertiary education3 to 5 years of experience in life insurance industryCapital Markets and Financial Advisory Examinations – Module 5 (Rules & Regulations for Financial Advisory Services)Capital Markets and Financial Advisory Examinations – Module 9 (Life Insurance & Investment Linked Policies)Health Insurance ModuleSound knowledge in MAS’ Financial Advisers Act (FAA), relevant notices, regulations and guidelines; LIA Guidelines, Product Knowledge and Company’s procedures and processes.Ability to work independently and collaboratively in a fast-paced environmentProficient in Microsoft Office Suite

Believe in better with AIA. If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career - your way! 

#LI-SF1

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.