Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role: \nThe Content Management Support Specialist is a key member of the regional Content Management Support team, providing essential day-to-day operational support to the broader Content Management functions and is located in one of WBD’s ‘Capability Centre’ office locations.      \n\nThis role ensures smooth execution of content readiness processes, helps monitor and report on performance, assists in issue triage and resolution, and supports continuous improvement initiatives for systems, workflows, and content delivery.  \n\nThe ideal candidate has strong organizational skills, technical understanding of media workflows, and a proactive, detail-oriented approach to operational support in a fast-paced media environment.  \n\nYour Role Accountabilities: \n\n1. SLA & Operational Metrics Support  \n\nAssist in tracking Service Level Agreement (SLA) performance for longform and ancillary content.  \n\nCompile and maintain reports on SLA metrics, delivery timelines, and issue trends.  \n\nSupport documentation and follow-up on SLA-related actions and resolutions.  \n\n2. Workflow & Process Coordination  \n\nMonitor and track content as it moves through the customization and readiness stages.  \n\nFollow up with internal teams to ensure content assets are progressing through supply chain systems on time.  \n\nLog operational delays and assist with identifying root causes.  \n\n3. Content Readiness & Reporting  \n\nMaintain trackers and dashboards for upcoming content deliveries.  \n\nGenerate reports on the status of content handoffs to Global Content Distribution and Creative teams.  \n\nHighlight risks or delays and escalate to the appropriate teams when needed.  \n\n4. Technical & Ticketing Support  \n\nLog, monitor, and triage content-related issues in ticketing systems (e.g., JIRA, ServiceNow).  \n\nAct as a first point of contact for downstream teams with issues related to content readiness.  \n\nProvide updates on issue resolution timelines and assist with coordination across teams.  \n\n5. Change & New Initiative Support  \n\nSupport change management efforts including new systems, workflow updates, and process changes.  \n\nAssist with onboarding documentation and training materials related to new tools or workflows.  \n\nHelp gather requirements and feedback for new initiatives.  \n\n6. Cross-Team Collaboration  \n\nCoordinate with GCM onboarding, longform, and ancillary teams to support their operational needs.  \n\nLiaise with engineering, tech support, and product teams to report system-related issues and suggest improvements.  \n\nParticipate in team meetings and contribute to collaborative problem-solving.  \n\nQualifications & Experiences: \n\n2+ years of experience in media operations, content management, or supply chain support  \n\nFamiliarity with media formats, content workflows, and asset management systems  \n\nStrong Excel or Google Sheets skills (pivot tables, conditional formatting, etc.)  \n\nDetail-oriented and organized, with the ability to manage multiple tasks and priorities  \n\nStrong written and verbal communication skills  \n\nFluent in English and primary regional language  \n\n \n\nPreferred Qualifications  \n\nExperience with ticketing tools like JIRA or ServiceNow  \n\nExposure to content localization and distribution workflows  \n\nInterest in continuous improvement and operational efficiency 

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.