What Customer Billing Services Contributes to Cardinal Health 

Customer Billing Services is responsible for proactive research, customer and supplier inquiries, and dispute resolution all with a concentration on customer billing accuracy, acting as a liaison with internal and external key stakeholders. Services multiple customer accounts and/or processes in a fast paced and highly analytical environment.

Responsibilities

Work in conjunction with account management team and/or customer regarding invoicing & billing related issues SalesForce case work, including, but not limited to credit/rebills and invoicing issuesWork collaboratively with other functional areas in root cause analysis and problem resolutionEngage customers in billing process change recommendations and managing customer expectationsTrain and assist account management team in billing practices to mitigate customer inquiry case workApplies knowledge of standard OptiFreight processes to resolve unmatched transactionsProcess customer PO Files, customer File Shares, and customer reporting as requiredReview customer transactions prior to invoicing to ensure accuracy Attend internal and external meetings associated with problem solving billing issues for specific customersProficient with Microsoft Excel, Microsoft Word, SEQL Server, and other OptiFreight systems

Qualifications

Bachelors degree in business related field, or equivalent work experience preferredExperience working in ExcelKnowledge of financial processes, systems, controls, and work streams.Experience working collaboratively in a finance environment coupled with strong internal controls.Possesses understanding of service level goals and objectives when providing customer support.Ability to respond to non-standard requests from vendors and customers.Possesses strong organizational skills and prioritizes getting the right things done.

What is expected of you and others at this level

Applies basic concepts, principles, and technical capabilities to perform routine tasksWorks on projects of limited scope and complexityFollows established procedures to resolve readily identifiable technical problemsWorks under direct supervision and receives detailed instructionsDevelops competence by performing structured work assignments

Anticipated hourly range: $22.39 per hour - $32.04 per hour

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

Medical, dental and vision coveragePaid time off planHealth savings account (HSA)401k savings planAccess to wages before pay day with myFlexPayFlexible spending accounts (FSAs)Short- and long-term disability coverageWork-Life resourcesPaid parental leaveHealthy lifestyle programs

Application window anticipated to close: 11/10/2025 *if interested in opportunity, please submit application as soon as possible.

The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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