**Job Description :** **Tasks** **▪** **Strong knowledge on Monitoring Tools and other system tools used for L1 level troubleshooting.** **▪** **Candidates should have work experience under ITIL standards and should be ITILv3/v4 Foundation Certified.** **▪** **2+ years’ experience in working under DC Operations Technology.** **▪** **At least 3+ years of experience as Incident Manager.** **▪** **Should possess good knowledge of Incident, Change & Problem management.** **▪** **Should have the understanding of the ITSM tool - SNOW** **▪** **Strong communication skills.** **▪** **Should be able to handle the conference bridges and be able to independently interact with the technical teams and customers.** **▪** **Strong team player and should generate enthusiasm among team members.** **▪** **Proactive approach to seek opportunities and handle challenges.** **▪** **Manages the process of innovative change / thoughts.** **▪** **Develop relationships with customers and communicate effectively to identify the need and evaluate alternative solutions; manage client expectations effectively.** **▪** **Should have understanding of the business issues and can think 360 degrees.** **▪** **Should be experienced in quality audits and sharing the feedback.** **▪** **Should have good knowledge of report creation and doing the trend analysis** This job is posted with NTS Technology Services Pvt. Ltd. Job Category: News Corp is a global, diversified media and information services company focused on creating and distributing authoritative and engaging content to consumers throughout the world. The company comprises businesses across a range of media, including: news and information services, book publishing, digital real estate services, cable network programming in Australia, and pay-tv distribution in Australia. Headquartered in New York, the activities of News Corp are conducted primarily in the United States, Australia, and the United Kingdom.