At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Global Merchant & Network Services (GMNS) brings together American Express' merchant-and network-related businesses to enable a sharp focus on using the power of our network to provide unique value to all of our mutual customers. The organization manages the relationships with the millions of merchants around the world that accept American Express and runs the company’s payment network and manages bank partnerships globally. The Global Strategy & Operations (GSOP) group sits within GMNS. GSOP’s mission is to become essential to merchants and partners globally by delivering an easy, frictionless, value-added experience that enables them to meet their goals and serve their customers.  GSOP consists of a diverse set of teams that support the GMNS business. GSOP operates in a dynamic, fast-evolving space, and candidates should thrive in environments with high levels of ambiguity and change. Merchant Onboarding & Account Maintenance team sits within GSOP and supports the GMNS business in delivering smooth & compliant account management experience for our merchants.  The team is focused on uplifting the onboarding experience, enhancing the data that impacts merchant accounts and driving compliant process for merchant account maintenance.

 Merchant Onboarding & Account Maintenance team is looking for an Analyst, Data Enrichment & Hierarchy Management, focused on ensuring efficient and compliant merchant account management programs around the world. This role will focus on supporting issue resolution by performing reporting and analytical tasks as well as stakeholder management, across onboarding, refresh and maintenance. The role will also execute tracking of the merchant onboarding & maintenance processes, in support of an efficient and compliant program.  

  Specific responsibilities will include:

Diagnose data findings and work towards uplifting and enriching merchant account information Collaborate with various teams and stakeholders to improve merchant account processes and procedures Deliver on reporting needs for merchant onboarding & maintenance programs, ensuring compliance with evolving regulations and industry standards Verify merchant account set up data accuracy and oversight Provision of analytical & reporting activities to support forums updating leaders

Minimum Qualifications:

Strong analytical and problem-solving skills, with an ability to diagnose data, identify trends, and evaluate risk scenarios effectively Knowledge of writing SQL queries and executing them using HIVE, LUMI Strong knowledge of MS Office tools such as Excel, PowerPoint etc. Excellent qualitative analytical skills Strong communication and interpersonal skills Knowledge of programming tools like SQL/Python and Data visualization technique like Tableau will be an added advantage

Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries  Bonus incentives  6% Company Match on retirement savings plan  Free financial coaching and financial well-being support  Comprehensive medical, dental, vision, life insurance, and disability benefits  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.