Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role

 

We are looking for a highly organized, strategic, and collaborative professional to help drive clarity and operational excellence across our Global CX team. This role will focus on internal governance, team planning, and strategic support — helping to establish consistent ways of working and supporting cross-functional coordination across WBD. 

 

This individual will also help support the development of executive presentations, synthesis of CX insights, and integration of Voice of the Customer (VoC) themes into strategic planning and reporting. 

 

This is a great opportunity for someone who thrives in fast-paced, matrixed environments and is passionate about creating structures that enable teams to operate at scale. 

 

Your Role Accountabilities

Team Management and Operational Planning 

Manage global internal CX operating cadences including team planning cycles, business reviews, and leadership forums 

Maintain documentation of team priorities, org structure, workstreams, and decision-making processes 

Establish and improve repeatable systems for planning, reporting, and team alignment that can be implemented globally 

 

Strategic Initiative Support 

Track progress across key initiatives and ensure visibility of priorities and timelines 

Support the setup, management, and tracking of launch OKRs across all regions 

Collaborate with global stakeholders to define goals, dependencies, and success metrics 

Support CX leadership in project planning, execution, and change management efforts 

Assist in the creation of executive-facing presentations, quarterly business reviews, and communications to senior stakeholders 

Synthesize inputs from team leads and VoC channels to highlight key customer themes and strategic opportunities 

Cross-Functional Collaboration 

Partner with regional Ops teams to ensure alignment on key initiatives and facilitate decision making 

Partner with teams across Product, Engineering, Marketing, Legal, and other functions to ensure CX alignment 

Coordinate input and resourcing for cross-team projects, launches, and strategic programs 

Facilitate communication, documentation, and follow-ups across diverse stakeholder groups 

 

Team Operations and Enablement 

Help create and maintain resources that support onboarding, knowledge sharing, and team effectiveness 

Contribute to retrospectives, process improvements, and operational best practices 

Support internal communication and storytelling to share progress and celebrate impact 

 

Skills and Experience

3–5 years of experience in strategy, operations, program/project management, or team enablement 

Proven ability to manage complex workstreams with multiple stakeholders and competing priorities 

Strong communication and organizational skills, with the ability to create clarity in ambiguous environments 

Proficient with planning and productivity tools (e.g. SharePoint, Airtable, Asana, Looker, Salesforce, JIRA) 

Comfortable working across time zones and in a fast-paced, global organization 

 

Preferred Qualifications 

Experience in customer experience, support, or operations environments 

Familiarity with the media, tech, or entertainment industry 

Exposure to organizational design, process optimization, or team effectiveness work 

Experience synthesizing insights and supporting executive-level communications 

Strong business storytelling and presentation development skills 

 

Why Join Us 

As Warner Bros. Discovery continues to evolve, the CX team plays a critical role in creating meaningful connections with customers around the world. This role supports the internal

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.