Analyst, Credit & Collections Requisition ID: 70886 Date: Jul 29, 2025 Location: Dublin, Northern district, IE Department: Finance Description: **This role is a fixed term contract of 12 months and hybrid (3 days onsite) in Dublin, IE.** **Who We Are:** At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future? There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families. We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts. **Job Summary** In this position, you will play an integral role in the working capital activities of West Pharmaceutical. Reporting to the Credit and Collections Team Lead, you will support the Global Credit and Collections department in the delivery of assigned accounts receivable activities. **Essential Duties and Responsibilities** + Resolving customer disputes + Monthly account statements/ reminder + Maintain customer master data + Ensure relevant SLA’s and KPI’s are achieved + Escalate issues timely in accordance with escalation policy + Maintenace and management of credit release + Support and closely work with Credit Risk to manage customer credit limits/risk profile and payment terms + Assist with reconciliation and application of unidentified payments + Prepare and process refunds + Ensuring remittance are supplied by the customer in a timely manner + Support key controls and audit compliance activities in relation to the credit and collection's function, while always ensuring integrity and compliance + Assist with month end closing activities and reporting + Proactively identify process improvement opportunities within C2C + Maintaining of DTP's and up to date SOP + Support any system implementation + Managing customer portals + Other duties as assigned **Education** + Bachelor's Degree Third level qualification in Finance, a related field or equivalent experience preferred **Work Experience** + Minimum 3 years of relevant SAP experience in cash applications and accounts receivable activities required + Minimum 3 years demonstrated previous experience of cash applications automation implementation required + Minimum 3 years previous shared service centre experience with multinational publicly quoted company required **Preferred Knowledge, Skills and Abilities** + Fluency in a second European language desirable + Proficiency in MS Office applications + Knowledge of ERP (SAP) + Customer focused with excellent problem solving and communication skills (written and oral) + Excellent organizational skills, with the ability and agility to adapt in a fast-paced environment. + Ability to work independently and as part of a team. + Attention to detail + Able to be aware of all relevant standard operating procedures as per Company policy as they are related to the position covered by this Job Description. + Able to always comply with the company’s safety policy **Travel Requirements** 5%: Up to 13 business days per year **Physical Requirements** Sedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. \#LI-DJ1 West embraces diversity and equality of opportunity. We foster an environment where all individuals are safe, treated fairly, valued and respected. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, disability status or other applicable legally protected characteristics. Where permitted by law, employment with West Pharmaceutical Services, Inc. or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of post-offer background screening and/or drug screening.