What you will do:

The Pricing Disputes Analyst is responsible for the SAP price dispute cases for all Business Units who are utilizing SAP where customers dispute their invoice price. This will require a strong understanding of internal systems and activation processes to be able to investigate and resolve the request, which could involve contract activations.

• Support of Customer Solutions team members throughout the price dispute review process

• Collect and analyze data utilizing company's systems and databases.

• Provide analysis of price dispute information to include volume, root cause, and approved/denied $ volume as needed by our internal customers.

• Commercially reasonable efforts to ensure a target of 90% of cases completed within the required 30-day SLA.

• Provide expedited support and guidance on escalations and those requests that become urgent for our customers.

• Provide training and guidance to internal business partners on process and systems.

• Learn, employ, and champion company's best practices and processes

• Support contract audit request with documentation as required by internal audit team

• Continuously review internal processes and technology to identify improvement opportunities and develop implementable strategies targeted to improve effectiveness and efficiency

• Manage relationships with peers in internal client organizations (Contracting, Costa Rica Finance, EAM, etc.) Microsoft Excel skills are required, candidate needs to be able to perform advanced functions and manage large data sets.

Experience with PowerBI a plus.

• This position will also interface with customers and, therefore, soft skills are critical to this function.