REQ12921 Analyst, Casino Systems (Open Date: 16/06/2025)

POSITION SUMMARY:

The Analyst, Casino Systems has a wide breadth of technical skills that bridges the support and project gaps between infrastructure, IT application development staffs and corporate IT support teams.

He / She reports to Manager – Casino Systems and performs daily application support, new project implementation and life cycle management of Casino Systems.

PRIMARY RESPONSIBILITIES:

Maintains and provides L2 shared services support for complex enterprise based Casino systems across the Company at various geographical locations.Proactively builds up new knowledge base to provide fundamental technical guidance for L1 & L1.5 support staff to able to resolve the relevant incidents / requests as first calls resolution.Performs in-house technical training for L1, L1.5 support and other IT staff as required.Learns business application knowledge in depth and suggests improvement if necessary.Supports key project deliverables and works within defined project plan timelines.Participates in the identification and resolution of moderately complex application problems and procedures, suggesting solutions to identified problems.Responds to issues, questions and requests related to Casino Systems. Works with system development team and attends end user training classes and/or presentation as required.Monitors and ensures service level agreement (SLA) is met.Teams up with other Support Specialist to perform IT systems support function.Recommends and/or executes management policies to hire, transfer, suspend, layoff, recall, discharge, re-assign or discipline employees.

QUALIFICATIONS:

Experience

2-5 years of relevant IT enterprise system or support experience requiredRequirements analysis, meeting with business owners, and performing current state system analysis.Experiences should include implementation and support of application systems.Possess experience in 24x7 large operations support environment is a plus.

Education

Bachelor’s Degree or equivalent relevant qualifications.

Skills / Competencies

Good interpersonal skillsSelf-motivated and able to work under pressureGood solving and decision making skills to identify and resolve priority issuesAble to communicate with all level of users