3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter. Job Description: Responsibilities: + Day to day claims validation, payout operations and review of actual agreements between 3M and Customer data in ERP system + Changing data in the ERP system according to the company's strategy + Periodical agreements strategy implementation into ERP system upon business directions + Overall case and request management for basic to moderate inquiries up to closure + Serves as a secondary level of support for business groups within Customer Operations upon business need + Creating accruals reports and other ad-hoc analysis related to Vistex Operations management to support business decisions + Recommendations for ongoing process improvements to drive efficiency and maximize value realization + Troubleshooting CIP errors, questions, and requests from stakeholders + Develop expertise on processes and on data governance + Maintain business group workflow, includes follow-up with the business on missing fields, incorrect data and delays + Provide reports to assigned business team to enable end-to-end process visibility + Identify opportunities to improve data quality & reduce cycle time + Responsible for escalation of issues if needed Interaction is focused on answering routine questions directly related to the professional discipline, as well as exchanging factual information with an audience knowledgeable in the subject area + Continuous improvement and automation of processes and Lean Six Sigma project participation + Other tasks assigned by the Supervisor Qualifications: + A graduate Marketing or Business Administration, Communication course is generally required. + At least 2 years of experience related to Pricing, Material Listing, Phase in Phase out or the likes, is required + Excellent communication skills both written and oral – in English + Highly customer service and quality-oriented mindset + Proficient research, analytical and problem-solving skills + Continuous improvement mindset + Advanced knowledge on MS Office + Structured approach to effectively and efficiently planning own workload, with minimal supervision + Team oriented person who can focus on the details and ability to multitask and support team in resolving issues + Knowledge of VBA, Macro excel formulas, Robotic Process Automation is an advantage + Knowledge of Salesforce, SAP, Vendavo platforms is an advantage + Stable internet connection Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M. Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly. 3M Global Terms of Use and Privacy Statement Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms. Please access the linked document by clicking here (http://multimedia.3m.com/mws/media/1274940O/3m-jobs-country-data-privacy-statements-external.pdf) , select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.