ServiceChannel is the leading cloud-based service automation platform for facility management. We offer a single platform to source, procure, manage and pay for repair and maintenance services from commercial contractors. ServiceChannel is well established, but even after almost 20 years we still retain the spirit of a startup. We are primed for success, and we are currently on a high growth trajectory. We are committed to creating a great product for our customers and a great work environment for our employees to succeed professionally and personally. We are looking for an Analysis Solutions Manager to lead our growing team of data analytics experts working for the Customer Success Department. This individual will manage the processes and people responsible for meeting ServiceChannel customers’ data and analytical needs - including BI dashboard and report building as well as investigative analysis projects. The ideal candidate has a knack for seeing solutions in sprawling data sets and the business mindset to convert insights into strategic opportunities. The Analytics Manager will be responsible for both strategic and tactical analytics project planning, tracking, and reporting to both internal leadership and customer stakeholders. They will ensure data accuracy and consistency by enforcing optimal processes and procedures for analytics employees to follow. The right person for the job will apply their exhaustive knowledge of data analysis to solving real-world problems faced by our company and our customers. They will utilize strong organizational skills to support tracking and reporting of team activities and be able to contribute and mentor when advanced analysis skills are required. **Responsibilities for Analysis Solutions Manager** + Lead cross-functional projects using analysis techniques to discover insights that will guide strategic decisions and uncover optimization opportunities. + Build, develop, and maintain BI dashboards, reports, and performance metrics to support key business decisions. + Recruit, train, develop and supervise analyst-level employees. + Ensure accuracy of data and deliverables of reporting employees with comprehensive policies and processes. + Examine, interpret and report results of analytical initiatives to stakeholders in leadership, as well as external customers. + Oversee the data/report requests process: tracking requests submitted, prioritization, approval, etc. + Enforce team quality assurance and standards and testing. + Anticipate future demands of initiatives related to people, technology, budget and business within your department and design/implement solutions to meet these needs. + Organize and drive successful completion of data insight initiatives through effective management of analyst employees and effective collaboration with stakeholders. + Communicate results and business impacts of insight initiatives to stakeholders within and outside of the company. **Qualifications for Analytics Manager** + Understanding of and experience using analytical concepts and techniques: hypothesis development, designing tests/experiments, analyzing data, drawing conclusions, and developing actionable recommendations for business units. + Strong presentation and data storytelling skills. Ability to clearly present data findings to customers and leadership teams. + Experience working with Business Intelligence tools creating dashboards using all relevant data to inform decisions. + Experience using analytics techniques to identify trends, run down issues, and make recommendations to impact business outcomes. + Strong problem solving, quantitative and analytical abilities. + Strong ability to plan and manage numerous processes, people and projects simultaneously. + Excellent communication, collaboration and delegation skills. + The right candidate will also be proficient and experienced with the following: + Experience with data visualization tools is a must: Looker (preferred), Power BI, Tableau, etc. + Strong SQL skills + Experience with Excel, Word, and PowerPoint. **Why Work for Us?** Our work environment is dynamic, collaborative, and entrepreneurial - We are firm believers in working to live and not living to work.  Don’t get us wrong, we work hard and do what it takes to get the job done, but we value a healthy work/life balance and have a lot of fun along the way. Our company is filled with foodies, music lovers, travelers and sports nuts.  We are looking for energetic, positive, creative problem solvers who don’t mind digging in and getting their proverbial hands dirty. In addition to striving to create the best possible environment for our ServiceChannel team members, we also support them outside of work as well through generous medical, dental, and vision insurance, life insurance, 401k with match, a flexible time-off policy, and paid parental leave. Our greatest benefit, however, is our amazing ServiceChannel team! **Fortive Corporation Overview** Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions. We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating. Fortive: For you, for us, for growth. **About ServiceChannel** ServiceChannel empowers many of your favorite brands to take care of their brick and mortar locations. Our customers are market leaders in the retail, restaurant, grocery, convenience store, fitness, banking, education and health industries. The facilities and store operations teams at CVS, Trader Joe’s, Adidas, Louis Vuitton and Chipotle, among 500 other brands in over 70+ countries, rely on us to deliver the best possible guest and employee experience. We are the leader in our space, and we continue to earn that position by driving innovation around IOT, AI and data with our software and services.In 2021, we joined the Fortive family of leading technology companies, united by a common purpose to make the world stronger, safer and smarter. Fortive is a Fortune 500 company and has been named by Fortune as one of the world’s most admired companies. Being part of Fortive means we are supported by a strong foundation of business systems, resources and culture, which will accelerate our growth journey!We offer an excellent benefits package including medical, dental, vision, life and LTD insurance, HSA, and a 401(k) retirement plan. We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com. **Bonus or Equity** This position is also eligible for bonus as part of the total compensation package. **Pay Range** The salary range for this position (in local currency) is 89,200.00 - 165,600.00 This position is also eligible for bonus as part of the total compensation package. The salary range for this position (in local currency) is 89,200.00 - 165,600.00 We are an Equal Opportunity Employer Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.