Why SoftwareOne? Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareOne employees are energized, agile and are laser passionate about delivering special Customer Happiness and results. Our leaders empower and encourage their teams and provide a working environment that delivers incredible levels of Employee Happiness. We are Low ego. Our leaders operate with a high level of Team but can work at Speed lead change in a global economy. We are a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. Our 8,700 employees support our approximately 65,000 customers in their digital transformation. The role We are thrilled to announce an opportunity to join our team as: On-site Support Analyst - Medellín SoftwareOne Scope: Full-time | Office: Medellín | On site How a day to day would look like in this role: Provide high-quality service by delivering timely and effective solutions to user requests. Manage and resolve incidents and requests from various operational areas. Timely escalate complex situations through the established channels. What we need to see from you Profile: Technician/Technologist/Professional in Systems Engineering, Electronic Engineering, Software Engineering or related careers. With experience and knowledge performing as an on-site support analyst. Required skills: Maintenance of equipment at both hardware and software levels. Experience with management tools (ServiceNow), equipment support, and incident management. Support for client application (PWST). Administration and support of devices (mobile phones, portable printers). Proficiency in office software tools. Why should you join our team? Creative culture with lived what we value for an appreciative and supportive work environment. Employee recognition programs. A variety of training and development opportunities. Work-life balance. Referral bonus program. Multicultural interaction. Contribution to society through employee initiatives. Corporate events. Newest technologies for our clients and colleagues. And much more! At SoftwareOne, we are committed to providing an environment of mutual respect in which equal employment opportunities are available to all applicants and team members regardless of race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by local laws. Job Function Software & Cloud