Why SoftwareOne? Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareOne employees are energized, agile and are laser focused on delivering extraordinary Customer Happiness and results. Our leaders encourage their teams and provide a working environment that delivers incredible levels of Employee Happiness. We are Low ego. Our leaders operate with a high level of Team but can work at Speed lead change in a global economy. We are a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. Our 8,700 employees support our approximately 65,000 customers in their digital transformation. The role We are thrilled to announce an opportunity to join our team as: On-Site Support Analyst Full-time | On-site | Office: Madrid, Spain. What Makes This Opportunity Unique As an On-Site Support Analyst, you will be part of a dynamic and fast-paced team focused on ensuring and/or restoring operational continuity and the availability of office hardware and software resources at the user's location. In other words, requests that cannot be resolved by the Service Desk agents will be escalated to the On-Site Support team, which will go to the location where the incident or problem was reported, perform a diagnosis, and restore the availability of the resources involved. This role offers an exciting opportunity to work at a company that values professional growth, personal development, and teamwork. You’ll be at the forefront of our commitment to delivering first-class customer service, helping our teams work efficiently while gaining valuable experience in IT support. What we need to see from you Required Skills: Professional in Systems Engineering, Computer Engineering, Software Engineering, or related fields—either graduated or close to completing the degree. Strong communication and problem-solving skills. Familiarity with ticket management tools. VIP Client Support. Ability to work independently and as part of a team. Customer service-oriented mindset. Previous experience in a technical support or helpdesk role, providing on-site assistance at the client’s office. Proven knowledge in diagnosing operating systems (Windows, macOS, Linux) and troubleshooting hardware issues. English level B1 and above. Preferred Skills: Experience with ITIL frameworks and best practices for incident management. Familiarity with platforms such as Office 365, Windows, macOS, among others, and remote support tools (e.g., TeamViewer, Remote Desktop). Relevant certifications, including: Cisco Certification Microsoft Server Certifications Microsoft Office Certifications (versions 365 and 2021). Microsoft System Center Certifications Microsoft Azure Certification. Apple OS Certifications (iOS, iPadOS, and macOS). Microsoft Windows Certifications (versions 10 and 11 for desktop systems). Job Function Software & Cloud