**Job Description Summary** Proporcionar servicio de tipo administrativo y transaccional en nuestros sistemas actuales para el área de servicio técnico a través de actividades que permitan cumplir con el propósito del área de servicio técnico aplicado a los equipos y/o instrumentos de los negocios de IDS y BDB. **Job Description** Job Summary: Responsible for performing all technical support tasks for field service activities, including troubleshooting equipment problems on-site, providing training to customers, and assisting in product installations. This position also involves maintaining accurate records of customer complaints and conducting repairs or replacing parts as needed. Responsibilities: 1. Provide technical assistance to field service personnel, including troubleshooting, repair, maintenance, and installation of products. 2. Assist in the development of new services and processes. 3. Conduct regular inspections of field service operations to ensure compliance with safety regulations and quality standards. 4. Maintain accurate records of customer complaints and feedback. 5. Collaborate with other departments to resolve complex issues related to product performance or customer satisfaction. 6. Develop effective communication strategies to address customer concerns and provide timely updates on progress made towards resolving them. 7. Participate in cross-functional teams focused on improving overall efficiency and effectiveness of field service operations. 8. Support continuous improvement initiatives by identifying areas for process enhancement and cost reduction. 9. Contribute to the design and implementation of new technologies aimed at enhancing field service capabilities. 10. Stay abreast of industry trends and emerging technologies relevant to field service operations. Qualifications: Bachelor’s degree in Engineering, preferably Electrical or Mechanical Engineering Minimum 2 years of experience working in a similar role Strong knowledge of electronics hardware and software systems Excellent problem-solving skills and attention to detail Ability to work independently and collaboratively in a fast-paced environment Effective written and verbal communication skills Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) Fluency in Spanish and English languages Required Skills Optional Skills . **Primary Work Location** COL Cundinamarca - Bogota **Additional Locations** **Work Shift** Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.