**Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk. **Your role and responsibilities** Como Analista de Operaciones, serás responsable de gestionar y cerrar las reclamaciones interpuestas por el cliente, asegurando su resolución oportuna y conforme a los estándares establecidos. Asimismo, deberás mantener actualizada la cartera asignada, siguiendo los procedimientos previamente definidos. Además, tendrás un papel clave en la identificación de oportunidades de mejora en los procesos, con el objetivo de optimizar tiempos de gestión y reducir errores de calidad. . **Required technical and professional expertise** Entre 6 meses y un año en la ejecución de cargos similares Técnico - tecnólogo o Estudiante de carreras administrativas Carreras administrativas y ciencias económicas Manejo de herramientas ofimáticas Excel, Word, PowerPoint (básico). IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.