Analista de Logística Reversa Pleno **General Information** Req # WD00086569 Career area: Logistics Country/Region: Brazil State: São Paulo City: Sao Paulo Date: Tuesday, August 12, 2025 Working time: Full-time **Additional Locations** : * Brazil - São Paulo - São Paulo * Brazil - São Paulo - Sao Paulo **Why Work at Lenovo** We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) . **Description and Requirements** **Role Overview:** The Reverse Logistics Analyst will be responsible for planning, executing, and monitoring product return processes, ensuring operational efficiency, regulatory compliance, and customer satisfaction. This role involves close collaboration with customer service, transportation, warehousing and repair center. **Key Responsibilities:** + Manage product return flows. + Coordinate sorting processes. + Ensure compliance with environmental regulations and internal policies. + Drive continuous improvement in reverse logistics operations. + Provide customer support (resellers and distributors) addressing inquiries and resolving issues effectively and professionally. + Conduct face-to-face meetings with customers and suppliers independently, adapting your approach to the complexity of each situation. + Monitor, analyze, and report on area performance indicators; develop and implement action plans to achieve established goals to Reverse Logistics. + Prepare and present reports to managers and leadership, offering data-driven insights and recommendations. + Make informed process-related decisions, leveraging leadership support when needed. **Requirements** + **Experience:** 2–4 years of proven experience in reverse logistics, supply chain, or a related field. + Strong analytical and problem-solving skills, with the ability to interpret data and translate it into actionable steps. + Excellent communication skills, both verbal and written, with the ability to build relationships with customers and suppliers. + Solid organizational skills and attention to detail. + Ability to work both independently and collaboratively in a dynamic environment. **We Offer** + A collaborative and supportive work environment. + Opportunities for professional growth and development. + The chance to contribute to impactful logistics solutions and operational excellence. **Additional Locations** : * Brazil - São Paulo - São Paulo * Brazil - São Paulo - Sao Paulo * Brazil * Brazil - São Paulo * Brazil - São Paulo - São Paulo , * Brazil - São Paulo - Sao Paulo