The Reference Data Services Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team. **Responsibilities:** + Day to day oversight and contribution to creation and maintenance of customer accounts, security and pricing data within multiple systems across multiple teams. + Identify opportunities for improvements to quality of data and client service levels + Acts as backup for manager + Provides direction and guidance to team, evaluating performance, making recommendations and identifying training requirements. + Responsible for the successful management and delivery of project initiatives and for the supervision of junior staff to ensure delivery of their tasks which contribute to the projects. + Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. **Qualifications:** + 0-2 years of relevant experience in client/counterparty/account data management within a global financial services organization + Good awareness of client needs/expectations + Financial services related qualifications (e.g. IAQ or similar) **Education:** + Bachelor’s/University degree or equivalent experience **Job Description:** Citi Colombia hires staff to support and advice clients regarding online banking products offered by the markets department. The main responsibilities associated with this job offer are: + Phone / Virtual / In-Person implementation of online banking products + Phone / Virtual / In-Person post-implementation services of online banking products + Documentation advice to clients regarding profile and users required for the online banking products + Submitting, following up and processing phone and email requests from clients + Monitoring the service provided throughout the different processes + Registering and sending reports regarding assisted clients from the markets department. **Responsibilities:** The Applications Support Analyst is responsible having good understanding of apps support procedures and concepts and basic knowledge of other technical areas to maintain and enhance existing applications and their operating environments. + Analyzes existing system logic and recommends enhancements or fixes. + Conducts fact finding and documents requirements. + Partners with appropriate development and production support areas. + Applies good understanding of how the team interacts with others in accomplishing the objectives of the area. + Assesses the applicability of previous or similar experiences and evaluates options under circumstances not covered by procedures. + Has limited but direct impact on the business through quality of activities provided; area of impact is limited to the job holder. + Exchanges ideas and information in a concise and logical manner. + Performs other duties and functions as assigned + Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. + Create and prepare reports, metrics and presentations + Provide maker/checker role for OnBoarding process for our customers on Citi platforms for multiple countries (Colombia, Peru, CCA-Caribbean and Central America). + Provide creative solutions to reduce errors and to ensure adherence to audit and control policies. + Utilize technical knowledge in order to deliver quality service and achieve operating efficiency **Qualifications:** + **2-4 years of relevant experience in client service role, call centers or similar** + 0-2 Basic level experience in an Apps Support role (combination of education/experience). + Basic knowledge or interest about apps support procedures, concepts and of other technical areas. + Participation in some process improvements. + Previous experience or interest in standardization of procedures and practices. + **Analytical and troubleshooting skills** **.** + Knowledge in banking applications + **Good interpersonal and communication skills, great teammate** + Demonstrated data analysis and intermediate/advanced Microsoft Office Suite skills + Proven self-motivation to take initiative and master new tasks quickly + **Advanced English Level (Both Verbal and Written)** **Inglés Avanzado - Indispensable** **Excel Avanzado - Indispensable** **Buenas habilidades comunicativas** **Trabajo bajo presión** **Multitasking, responsables** **Independientes con orientación al detalle** ------------------------------------------------------ **Job Family Group:** Operations - Services ------------------------------------------------------ **Job Family:** Reference Data Services ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi’s_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.