**Introduction** A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience. **Your role and responsibilities** Responsible for supporting the administrative and operational management of mortgage loan processing within the bank. Their main function is to ensure the correct collection, review, and processing of the documentation required for the formalization and disbursement of mortgage loans. Receive, organize, and review mortgage loan application documentation. Enter and update information in the bank's management systems. Coordinate with clients, account managers, and notaries to obtain missing documentation or correct inconsistencies. Verify that the documentation complies with the regulations established by the Financial Market Commission (CMF) and the bank's internal policies. Manage the submission of documents to the notary and monitor the signing of deeds. Coordinate with real estate registrars for mortgage registration. Support disbursement management, ensuring that prerequisites have been correctly met. Monitor processing times and alert about possible delays. Collaborate with sales, risk, legal, and operations departments to ensure efficient processing of mortgage loans. Resolve operational issues under the supervision of the department leader or supervisor. Ensure that all documents and processes comply with current financial sector regulations. Maintain organized and up-to-date records for internal and external audits. Assist in identifying and correcting errors in documentation or loan processing. **Required technical and professional expertise** Education: Bachelor's degree in Administration, Finance, Accounting, or related field. Experience: At least one year in administrative roles within the financial services sector, ideally in the mortgage sector. Technical Knowledge: Mortgage or other credit loan processes. Availability to work on Colombian holidays Skills: Attention to detail and organizational skills. Communication and customer service skills. Ability to work in a team and under pressure. Proactivity and problem-solving orientation. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.