**Job Description** **Are You Ready to Make It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It Possible.** You will work in bill-to-cash management and handle customer service finance operations including credit management (assessments, credit risk and limits, order hold/release), cash collections/accounts receivables activity. This includes strategies and prioritization, and management of disputes/deductions and trade claims/invoices processing as part of the trade funds management process. You will work closely with the Business Process Owner partner and cross-functionally with sales, finance, internal controls and other CS&L sub-functions. **How you will contribute** You will: + Resolve complex queries that have been escalated for a portfolio of customers + Coordinate and chair the governance meeting with senior stakeholders + Go to customer premises to discuss and recover invalid debt with senior stakeholders in the customer’s organizations + Take ownership for deductions and work with sales and other stakeholders to reduce opportunities for customers to make deductions + Collaborate with sales and other functions to manage debt collection and quickly resolve disputes . Provide guidance to the shared services team to ensure that collection of overdues are minimized along with invalid debt **What you will bring** A desire to drive your future and accelerate your career and the following experience and knowledge: + Good numerical, analytical and logical reasoning skills + Hands-on experience in Microsoft office applications + High-level SAP competence + Experience in a fast-moving consumer goods or consumer packaged goods company + Experience in a customer-facing role + Experience in order-to-cash environment + Credit control experience + Strong analytical and problem solving skills **O que você precisa saber sobre esta função:** O principal objetivo da função é ser um ponto de contato para os clientes no que diz respeito aos processos de cobrança dentro do ciclo do pedido até o pagamento. As principais tarefas incluem: Gerenciar proativamente contas a receber para garantir o cumprimento da política global de Crédito & Cobrança, minimizar o risco financeiro para o negócio e entregar resultados financeiros alinhados com os principais objetivos da Mondelez. Além disso, resolução rápida na recuperação de pagamentos, abatimentos ou disputas com clientes, ao mesmo tempo em que se esforça para melhorar o atendimento ao cliente e é responsável pela interação financeira de ponta a ponta. Trabalhar dentro das diretrizes da política de Crédito & Cobrança e dos procedimentos globais atuais, ao mesmo tempo em que busca melhorias de eficiência na área de cobrança. **Quais ingredientes extras você trará:** Monitorar os créditos no contas a receber dos clientes (contratos, devoluções e recusas, adiantamento em dinheiro) - Monitorar agências de cobrança terceirizadas - Gerenciar e monitorar as Cobranças Jurídicas - Gerenciar as solicitações relacionadas a juros por atrasos (monitoramento e aprovação) - Tratar casos de abatimentos e disputas com os clientes e escalar entre as diversas áreas internas envolvidas - Revisar e aprovar a liberação de pagamentos aos clientes (acordos comerciais e devoluções) - Analisar e atuar na negativação de clientes inadimplentes (Serasa/Protesto/Agências Externas) - Suportar e atuar no processo de liberação de pedidos retidos por Crédito - Troca de informações comerciais com os parceiros de CISP - Controle de garantia para Distribuidores - Avaliação e reavaliação de crédito para a carteira de clientes - Atuar no controle dos reports e KPI’s da área de Credito & Cobrança - Atuar nas projeções de recebimento mensal para o Cash Flow **Educação / Certificações:** Graduação em Administração / Contabilidade / Economia **Requisitos específicos do trabalho:** Conhecimento básico de contabilidade; conhecimento em SAP; excel; nível intermediário em inglês **Base de trabalho:** Home Office **Contrato temporário de 6 meses** No Relocation support available Business Unit Summary **Mondelēz Brasil is Mondelēz International’s fourth largest operation in the world, with approximately 7,500 employees proudly producing, selling and distributing some of the most beloved brands of chewing gum, candies, powdered beverages, cream cheeses, chocolates, cookies and desserts in Brazil. We make the Brazilians’ favorite products such as Bis, Lacta, Oreo, Club Social, Sonho de Valsa, Trakinas, Trident, Halls, Royal, Tang and many others. We are truly part of the lives of Brazilians: You can find our mouth-watering products in more than 700,000 points of sale and we are present in more than 92% of Brazilian homes. Our factories are located in Vitória de Santo Antão, in the state of Pernambuco, and Curitiba, in the state of Paraná. We are also home to one of the company's 11 technology centers around the world, responsible for research and development, so we can continue to create new and innovative products, offering the right snack for the right time, done in the right way.** Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. **Job Type** Temporary (Fixed Term) Credit & Collections Management (BTC) Customer Service & Logistics At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about. We have a rich portfolio of strong brands – both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast. Join us and Make It An Opportunity! Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.