The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or researchProvide team assistance, including serving as subject matter expert, leading special projects, training new hires within work unit, providing daily guidance to lower level employees, and allocation of work, as neededConduct basic analysis and research as well as workflow managementSupport an expansive array of products and servicesCommunicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as neededAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

1-3 years of relevant experienceExperience working in a business office or operational environmentProficient computer and math skills with a focus on complex databases and spreadsheetsDemonstrates technical and administrative expertiseConsistently demonstrates attention to detailDemonstrated knowledge of activities, policies, and procedures of a basic work area

Education:

High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Funciones

Realizar análisis de datos del cliente y con base en procedimientos operativos realizar aperturas de cuentas y realizar mantenimiento de las cuentas con alta calidad y precisión.Realizar informes operativos producto de las apertura y mantenimiento de cuentas con calidad.Generación de evidencias de control derivadas de las aperturas y mantenimiento de cuentas.Cualquier actividad administrativa generada de aperturas y mantenimientos de cuentas.Realiza revisión de datos en Banca ElectrónicaRevisión de Documentos

Requisitos

Conocimiento básico de herramientas como Outlook, Excel y Word.(Avanzado)Experiencia en bases de datos/ hoja de calculoTrabajo en equipo y bajo presión.Administrar de forma eficiente las actividades diarias debido que las entregas son mismo día.Conocimiento de Office

Zona de Trabajo Alvaro Obregon/ Presencial

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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