The Product Perf Mngmt Sr Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the sub function/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Responsibilities:

Partners with more senior team members to deliver across product disciplines, assist in the ownership of the product(s) and monitoring drivers for performance and works on the ongoing performance and maintenance of a product or set of products, including client experience, pricing, risk and distributionApplies disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or functionIntegrates industry knowledge and research within a defined area and requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall businessEvaluates variable issues that impact team performanceRequires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sourcesAssists in the implementation of performance improvement strategies, with a specific focus on cross-sell and integration, including the development of competitive analyses, market analyses, product development road maps, market plans, pricing strategies and product line extensionsAssists sales and relationship managers in building skills needed to identify client needs, and proposes solutions in line with business objectivesParticipates in ongoing performance and maintenance of a product or set of products, including client experience, pricing, risk and distributionPrepares materials for the Product Approval Program and related processesAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

2-5 years relevant experienceDemonstrated experience in Product Management and/or Product Development disciplineUnderstanding of logistics or Industrial verticals experience with e-commerce solutions preferredApplies judgment to solutions based on sophisticated analytical thought comparing and selecting complex alternativesUses quantitative or qualitative analysis to solve problems and develop new, innovative solutionsAbility to apply ingenuity and creativity to problem analysis and resolution in complicated and/or novel situationsDiplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customersDemonstrates confidence in delivering presentations to clients and senior managers

Education:

Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

RESPONSABILIDADES

Como Analista Comercial de Meses sin Intereses se llevarán los proyectos del área, se dará seguimiento y apoyo durante todo el proceso de las campañas más importantes, se desarrollarán actividades de comunicación y se fomentará el trabajo en equipo.

•    Liderea y ejecuta todas las actividades necesarias para llevar a cabo los Proyectos dentro del área
•    Participa en procesos de principio a fin trabajando con el equipo de Estrategias Comerciales para campañas institucionales, especiales, entre otras
•    Crea diversos materiales para uso de nuestras áreas socias desde el Back Office, Quejas y Aclaraciones y Contact Center para comunicar cualquier cambio relevante o participación de nuestra área
•    Actualiza BRMs e Instrucciones de Trabajo 
•    Genera de métricas y extracción de data para realizar presentaciones
•    Interpretación de data con los resultados de las campañas existentes para generar propuestas de mejora con el equipo de Estrategias Comerciales y cierres de campañas
•    Documenta y propone mejoras de procesos dentro del área
•    Revisa casos escalados de parcialización y bonificaciones de cualquier campaña del área

REQUERIMIENTOS

Excelentes habilidades de comunicaciónExperiencia en seguimiento de ProyectosLiderazgoPensamiento CriticoSe requieren habilidades de diplomacia para orientar, influenciar y convencer a los demás, en particular a los colegasNivel de Excel Intermedio (tablas dinámicas, cruce de bases, fórmulas)Conocimiento del negocio de Tarjetas de Crédito, Meses sin intereses (Deseable)

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Job Family Group:

Product Management and Development

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Job Family:

Product Performance Management

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Time Type:

Full time

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