AMR Regional Crisis Manager **Austin, Texas, United States** **Corporate Functions** **Summary** Posted: **Aug 01, 2025** Weekly Hours: **40** Role Number: **200614288** Do you instinctively know when to take action? Do you excel in high-pressure situations? Then a career at Apple might be for you. As part of Apple’s Global Security team, you’ll safeguard our most valuable assets—our people and innovations. Working alongside a dedicated team, you’ll develop and implement crisis management strategies to protect Apple’s operations, employees, and assets across its facilities and global supply chain, ensuring resilience against emerging threats and disruptions. **Description** You’ll play a key role in Apple’s Crisis Management team, which follows a Prepare, Coordinate, and Respond approach to support colleagues and business operations during critical situations. Success in this role requires expertise in crisis management, tactical problem-solving, and strong stakeholder engagement. Prepare: • Apply deep knowledge of security risks—geopolitical, operational, and natural disasters—across the AMR region (North, South and Central America) to design, implement, and test crisis response procedures and protocols. • Maintain established relationships with law enforcement, government agencies, and security professionals across the region. • Deliver executive-level presentations and public speaking engagements. • Support the development of the Crisis Management Training Program and delivers crisis preparedness training—both in-person and virtually—to Crisis Response Teams (CRTs) across AMR. Coordinate: • Partner with Apple business units to enhance Crisis Management (CM) programs and support growth initiatives. • Build relationships with senior stakeholders to integrate CM into business operations. • Develop a comprehensive understanding of Apple’s assets across business units. Respond: • Lead crisis response efforts in AMR and globally when needed. • Provide clear, well-informed assessments and maintain composure under pressure. • Make critical decisions in high-ambiguity situations. • Lead Apple’s crisis response to various incidents, deliver situation reports, and guide teams through crisis response plans. • Work with key stakeholders to drive effective resolutions. • Quickly identify and assess risks to Apple during incidents. • Brief cross-functional response teams and executives on unfolding situations and response actions. • Communicate with Apple employees through appropriate channels during crisis events. • Conduct post-incident reviews, assess decision-making effectiveness, and implement improvements. **Minimum Qualifications** + 10+ years of experience in crisis management or a related field + Extensive experience working with law enforcement or security vendors + Global perspective in addressing crisis challenges + Experience developing and implementing proactive crisis response plans + Experience creating high-quality presentations and delivering impactful training to support crisis management initiatives + Ability to distill complex information into clear, concise communication + Able to travel domestically and internationally up to 50% of the time **Preferred Qualifications** + Master’s degree preferred or equivalent experience in a related field + Strong understanding of the full spectrum of security risks in AMR, with specific experience in film/television production security and crisis management within production environments + Strong track record of delivering on commitments and acknowledging mistakes when necessary + Exceptional attention to detail and standards + Ability to assess and test local response capabilities and CRT readiness Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) . Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) . Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (https://www.apple.com/jobs/pdf/EverifyPosterEnglish.pdf) . Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more . Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more . Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines applicable in your area. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.