Work hard, have fun, make history. That's what we do every day at Amazon. As the AMER Commute Program Manager, you'll do just that by spearheading our corporate commute strategy across North America and LATAM. You'll be part of our Global Real Estate & Facilities (GREF) team that oversees corporate office space and programs globally. As lead of the AMER Commute Program, you will oversee bicoastal commute planners and an operations team delivering commute solutions. Strategy will inform effective delivery of world class commuting experiences for employees and visitors through Amazon Ride (commuter, last mile, and intercampus shuttles) public transit and car-free options, the bicycle lease program, and parking assignments and reservations.

The ideal candidate will thrive in matrixed organizations and demonstrate excellence in stakeholder management. The AMER Commute Program is part of Integrated Facilities Management (IFM) delivery in the Portfolio Management org, and is tasked with setting commute vision for AMER, and collaborating with Area Portfolio Managers to deliver locally nuanced solutions. The Commute Manager will also partner with sustainability and finance teams on solutions that effectively meet cross-functional goals, and work with global teams through a learn and be curious attitude to identify best practices to define AMER-specific commute goals and 3-year plan.

This role will have the latitude to innovate, pilot and recommend solutions ranging from sustainability to tech to reimagining parking. The successful candidate will be an experienced professional with passion for transportation who excels in an entrepreneurial culture – providing vision, leadership, and communication – but not afraid to dive into details.
The role will be based in Seattle, WA and will include some travel.


Key job responsibilities
● Lead the development and execution of a strategic plan for shuttle services, parking management, and transportation demand management
● Oversee planning and operational teams, focusing on mode share strategy, metrics and customer obsessed delivery
● Introduce transparent planning cycles to align employee expectations with approval processes
● Develop dashboards and metrics to ensure program compliance with regulatory trip reduction requirements, cost, usage and demand, and enable self-service updates
● Support Area Portfolio Managers to successfully respond to escalations and develop consensus and alignment with business leaders
● Manage partnerships with regional transit agencies and Amazon Public Policy
● Support Amazon Benefits with strategy for incentives that support sustainable ways of commuting and administration of commuter subsidies
● Work in tandem with global teams to iterate on a 3-year Commute Strategy including:
o Vehicle electrification
o Reimagined parking
o Single Occupancy Vehicle (SOC) reduction
o AMER-specific Commute tech roadmap