Why SoftwareOne? Why SoftwareOne? For over 30 years SoftwareOne has been the foundation for organizations around the world for their technology solutions. With changes in the market from on-premises to cloud we have always been one step ahead. Underpinning our transitions and evolutions are our seven core values which we expect from all our current employees and look for in our future colleagues. The global nature of our organization allows us to adapt and commit to these values unique to the culture and business needs of each location. What you should know about us: Strip away everything. Strip away our brand, strip away our buildings, strip away our offices. What are we left with? Our people. This is what makes SoftwareOne successful. Passionate people who live and breathe our values every day, who delight our customers, every day, and who go above and beyond every day. Our culture is unique, and I believe that having the right people and empowering them to succeed, is the absolute key to our success. -Patrick Winter, Founder. What we expect from our employees: Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareOne employees are energized, agile and are laser focused on delivering world-class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble, have a remarkably high degree of Integrity and are simply not interested in politics. Our leaders operate with a high level of Discipline but are able to work at Speed manage change in a global economy. The role Job Summary SoftwareOne is searching for a driven and enthusiastic Amazon Connect Developer to join our dynamic team. As an Amazon Connect Developer, you will play a key role in building, deploying, and optimizing innovative contact center solutions using Amazon Connect. This role combines advanced technical capabilities with a strong understanding of customer experience (CX) best practices, cloud contact center architecture, and agile delivery methodologies. Role and Responsibilities Solution Development & Integration Design and develop scalable, secure, and maintainable solutions using Amazon Connect. Integrate Amazon Connect with CRMs, ticketing systems, WFM tools, analytics platforms, and third-party APIs. Develop and manage AWS Lambda functions, APIs, and backend services to support contact flows and automation. CX-Focused Architecture & Design Collaborate with Business Analysts and Solution Architects to implement end-to-end customer journey solutions. Support the development of reusable contact flows, routing profiles, IVRs, and Lex bots. Ensure designs align with CX best practices, security policies, and customer goals. Testing & Quality Assurance Create and execute test plans for Amazon Connect components, Lambda logic, and backend integrations. Participate in peer code reviews and solution validation activities to maintain high code quality. Support user acceptance testing and production deployment planning. Continuous Improvement & Innovation Stay up to date on new Amazon Connect features and related AWS services. Contribute to internal frameworks, documentation templates, and automation tools for delivery excellence. Participate in sprint reviews and retrospectives to refine development practices and technical solutions. Collaboration & Support Work closely with cross-functional teams including project managers, analysts, and QA engineers. Provide technical input during client workshops and design sessions. Assist with troubleshooting and post-deployment support as needed. Success Criteria KPI Measurable Criteria Flow Development Velocity Deliver at least 10–15 contact flows or Lambda functions per month based on scope complexity. Deployment Accuracy Maintain >95% of deployments completed without critical post-launch defects or rework. Integration Success Rate Achieve >90% success rate on first-time AWS service integrations (e.g., Lex, DynamoDB). Code Reusability Reuse at least 25% of developed modules or functions across projects or create reusable libraries. Compliance Adherence Zero security or compliance issues flagged in code reviews or audits over a 6-month period. Organizational Alignment Goal: To deliver scalable, secure, and efficient Amazon Connect solutions that enable exceptional customer experiences across all client engagements. Vision: Be a trusted technical expert within the department, known for delivering clean, reusable code, integrating seamlessly with AWS services, and enabling rapid deployment of high-quality contact center solutions. Your work ensures that clients can rely on our technical foundation to meet evolving CX needs. Reports to: CX Delivery Lead – Cloud Services What we offer Generous pay with bonus structure An independent environment without a lot of red tape where you are empowered to make decisions Substantial benefits package that includes: Full suite of medical coverage with A+ carriers, Dental, and Vision with strong employer contributions Additional voluntary coverage available for Pets, Identity Theft Protection, Accident & Critical Illness 401k program with employer matching 50% up to the first 10% of employee’s contributions Wellness plan that includes credits to premiums and employer contributions towards the savings plan of your choice Access to EAP and concierge services Pre-paid legal at no cost Abundant time off that includes paid holidays, floating holidays, your birthday off, a volunteer day, and discretionary time off (DTO) Employee stock purchase plan Learning and development opportunities galore Tuition reimbursement And much more! Specific to Milwaukee-based office employees: company-paid parking Winning culture, inclusive environment, and friendly people all over the world! What we need to see from you What you offer Qualifications: Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent practical experience). Strong development experience with AWS services including Lambda, DynamoDB, API Gateway, Kinesis, Lex, and S3. Proficiency in JavaScript, Python, and/or Node.js for AWS Lambda development. Familiarity with AWS CLI, SDKs, and Infrastructure as Code tools such as CloudFormation or CDK. Hands-on experience building and deploying Amazon Connect solutions in enterprise environments. Understanding of CX principles, customer journey orchestration, and contact center metrics. Excellent communication skills and ability to collaborate with technical and non-technical stakeholders. AWS certifications related to development or Amazon Connect (e.g., AWS Certified Developer – Associate) are a plus. Preferred Attributes Keen eye for detail and a passion for delivering exceptional user experiences. Comfortable working in a dynamic, agile, and fast-paced environment. Multilingual fluency (Spanish preferred but not required). Ability to work independently while contributing to team success. The preceding job profile has been designed to indicate the general nature and level of work performed by associates within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required. Additional duties may be assigned and may be subject to change at any time due to reasonable accommodation or other reasons. Target compensation for this role will be $150K-170K (mix of base salary and bonus). Actual offers may be higher or lower than this range and will be resolved based on a variety of factors, including (but not limited to) candidates’ qualifications, experience, education, and work location. We are not able to consider candidates residing in the state of Hawaii currently. Job Function Software & Cloud Accommodations SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com. Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.