**Amazon Connect ACGR developer** **What makes Cognizant unique?** Our strength is our people, and our ability to work together. We pride ourselves on the talent we can attract to our organization. We not only hire the best but continuously strive to provide our associates with opportunities to work with innovative solutions and technologies, with premier clients across the globe. Our diverse backgrounds offer different perspectives and new ways of thinking. At Cognizant, we believe those who challenge the way they work today will lead the way tomorrow. We are seeking an experienced Amazon Connect ACGR developer to execute the technical design and implementation of Amazon Connect Global Resiliency (ACGR) for our enterprise contact center solutions. The ideal candidate will have a deep understanding of Amazon Connect, its architecture, and its integration with other AWS services. This role involves collaborating with cross-functional teams to ensure the successful deployment and operation of Amazon Connect, focusing on scalability, reliability, and security. **Key Responsibilities:** Technical Implementation: Execute on the technical design and implementation of Amazon Connect for customer cloud transformations. Disaster Recovery: Develop and maintain technical playbooks outlining steps for service outages or degradation, and conduct mock failover exercises to test readiness Service Quotas: Ensure appropriate service quotas for chat and other digital channels Load Testing: Conduct load testing and validation of ACGR configurations and processes for dual region replication Collaboration: Work closely with business stakeholders to gather requirements and design solutions Monitoring and Automation: Utilize AWS services such as Lambda, API Gateway, and CloudWatch for monitoring and automation **Salary and Other Compensation:** Applications will be accepted until 08/15/2025. The annual salary for this position is between $64,734– $102,500 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: + Medical/Dental/Vision/Life Insurance + Paid holidays plus Paid Time Off + 401(k) plan and contributions + Long-term/Short-term Disability + Paid Parental Leave + Employee Stock Purchase Plan \#LI-CN1 IND123 Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.