AM Training Lead
Cognizant
**Job Summary**
We are seeking a dynamic and experienced Training Lead to join our team. The ideal candidate will be responsible for creating and implementing strategic training plans while also leading the development and execution of training programs to support our partner initiatives with a focus on partner training with carriers and retailers. The role involves close collaboration with both internal teams and external partners to ensure effective training strategies. This is a remote opportunity that requires flexibility to travel within Mexico and the region.
**Responsibilities**
· Own training planning (working with internal teams working with partners partner prioritization) operations (training logistics approvals of localization content creation) training delivery (in person &virtual) and KPI tracking (according to central formats) end-to-end for all applicable regions.
· Collaborate closely with Cognizant and client leadership teams to design and implement product training structures coordinating with vendors and external agencies as needed.
· Consult with business partners and stakeholders to determine effective partner training & enablement strategies and design training programs to support products.
· Conduct task analysis report training progress and evaluate results to provide recommendations to stakeholders.
· Manage the local execution of formal and informal training across all retail partners including instructor-led workshops e-learning modules one-pagers and demos.
· Adapt global content to regional needs and develop local content for customers and partners while adhering to brand guidelines.
· Organize scaled events and presentations for carrier & retailer partners during events.
· Coordinate field training teams in-store and call centers (where applicable) including onboarding content development and strategy implementation.
**Skill & Qualification**
· Bachelor’s degree in education Instructional Design or a related field or equivalent practical experience.
· Strong background in training positions.
· Fluency in Spanish and English are mandatory. Fluency in other languages is a distinct advantage.
· Experience in building and executing comprehensive dynamic training programs in a Consumer Electronics Environment (OEM) and/or retail
· User or seller experience of Android related products ideally Android mobile & Android Ecosystem.
· Proficiency in mobile technology event management in a high-growth fast-paced environment.
· Excellent project management skills including the ability to manage multiple internal stakeholders’ external agencies and event vendors.
· Passion for technology with up-to-date knowledge of the latest products and trends within Consumer Electronics Environment (OEM) and carrier market.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
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