Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Assistant Managers, OTC – Deduction Analyst

In this role, you are expected to be an independent worker who demonstrates ownership of responsibilities, self-reliance, resourcefulness, and a proactive approach to perform efficient and accurate post audits of closed and written-off deductions, identifying opportunities for recovery of invalid deductions, which will contribute to the organization’s revenue growth. You will work closely with your supervisor and independently to perform root cause analysis and share documented findings.

Responsibilities

· Extract documentation for deductions including backup, remittances, proof of deliveries, and other required items.

· Identify and convert new recovery opportunities through historical customer behaviors on invalid deductions following SOPs, deduction reason coding, and trends.

· Leverage appropriate advanced and sophisticated methods and approaches to cleanse, synthesize, visualize, and investigate data as appropriate to deliver analytical recommendations aligned with the business need.

· Engage supervisor and client as required to resolve complex issues.

· Willing to work in US shifts and follow US calendar for Holidays

Qualifications we seek in youMinimum Qualifications

· Bachelor or Graduate degree

· Relevant years of experience in Order to Cash

· Must be self-reliant, resourceful, and proactive in approaching tasks

· Strong analytical skills and ability to work with complex data.

· Excellent attention to detail and problem-solving abilities

Preferred Qualifications/ SkillsBachelor or Graduate degreeRelevant years of experience in Order to CashMust be self-reliant, resourceful, and proactive in approaching tasksStrong analytical skills and ability to work with complex data.Excellent attention to detail and problem-solving abilities

Why join Genpact?

Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovationMake an impact – Drive change for global enterprises and solve business challenges that matterAccelerate your career – Get hands-on experience, mentorship, and continuous learning opportunitiesWork with the best – Join 140,000 bold thinkers and problem-solvers who push boundaries every dayThrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.