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Some interstate travel likely
Role Purpose:
We are looking for a dynamic system shaper to join our team at Lilly Australia, where innovation meets excellence. Is this role for you?
Lilly is proud to have invested 35 years+ of scientific innovation and clinical research into finding solutions for Alzheimer’s disease. However, our healthcare ecosystem is not yet ready to deliver innovative medical solutions to patients, so if you are passionate about driving that readiness, this role may be for you!
As Alzheimer's Disease Ecosystem Manager (AEM), your primary purpose is to improve patient care, together with our healthcare professional customers, through innovative and creative approaches. You will work in a strong cross-functional team, with marketing, medical, diagnostics, sales and external engagement, and manage the planning and execution of the activities in the account for the Alzheimer's area. The role demands strong understanding of the Australian public and private hospital system, encompassing diagnostic and treatment facilities, and key decision-making bodies.
Specifically, the goals of the AEM are to:
CREATE URGENCY: Actively engage customers, understand barriers/ enablers to providing AD care, including identifying patients early in the disease cascade.BUILD CONFIDENCE: Demonstrate an understanding of your customers’ goals and tensions to motivate them to build an infrastructure and pathway that supports patients with AD.REDUCE COMPLEXITY: Deliver solutions that enable stakeholders to implement a clear plan that ensures every patient with early AD receives timely, coordinated care. MAP AND SHAPE THE ECOSYSTEM: Work with your customers to enable a clear, coordinated diagnostic and care pathway for early AD patients by:Identifying healthcare professionals and decision makers involved in the patient pathway for early AD [mild cognitive impairment and mild dementia due to AD].Understanding service and system requirements in metropolitan and regional territories. Mapping and documenting the ecosystems (key accounts, their diagnostic environment and referral networks) for diagnosis, patient care and treatment in the field of Alzheimer's. Design of diagnostic algorithms, therapy pathways and protocols for patient flow Connecting colleagues for shared learning, best practice implementation and referral pathways to speed Memory Clinic and optimal ecosystem builds.If there are shortages in key capacity (e.g. infusions), collaborating with stakeholders, potentially external providers, to develop local solutions and services.
Develop Partnerships and Alliances:
- Responsible for local partnerships implementation (e.g. in diagnosis, with PET tracer, nuclear medicines department, blood diagnostics and CSF providers, pathology, laboratories)
Drive the Diagnostic Readiness Agenda:
- Structured identification of customer needs; bring customer insights and corresponding value solutions into customer planning and strategy development, where customers are radiologists, neuroradiologists, pathologists, neurologists, hospital and local health stakeholders
- Work closely with customers individually to develop and deliver innovative projects and value-added programs that combine customer needs, patient care improvement and Lilly's strategic interests in this area (or diagnostics readiness solutions)
- Design value-added programs in a scalable way and execute into the Key Account Management organization
- Address operational / logistical challenges with Dx solutions
Account Management:
- Lead, coordinate and execute priority account planning process with the cross-functional account team for the Alzheimer's portfolio, at the Area Health level and/or key hospitals, consisting of colleagues with direct customer contact in Sales and Medical and all relevant internal functions, including senior management.
- Schedule, prepare and execute account reviews with management /senior management.
Skills & Expertise:
- An ecosystem mindset
- Drive to own your business through strong business acumen, initiative and results orientation
- Strategic thinker and creative problem solver
- Strength in building and maintaining value-based relationships with external stakeholders and mobilising internal X-functional collaborations to deliver solutions
- Open to change and motivated by new challenges
Experience:
- Minimum 5 years of experience in healthcare or a key account management role in the pharmaceutical or biomedical, medical imaging/ diagnostics/device industry with responsibility for hospitals and other organized customer groups or equivalent experience.
Qualifications:
- Masters/Bachelors Degree in Pharmacy, Life Sciences, Business Administration, Marketing or other relevant fields.
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Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
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