About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

Career development with an international company where you can grow the career you dream of .

A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

AlinIQ Informatics Technical Specialist

This position works out of our Kuwait location in the Abbott Core Labs division

About Diagnostics Division

We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.

AlinIQ Informatics Technical Specialist is a technical expert focused on end-to-end delivery of the AlinIQ Digital Health applications.  Along with the technical aptitude, this role is client facing and individuals need to also have excellent communication, critical thinking, and other soft skills to ensure high client satisfaction

What You'll Do:

Strategic

     Become a trusted advisor to customers

     Identify customer needs, propose solutions, and resolve problems

     Provide feature/ product enhancement input based on customer feedback

     Maintain and assume accountability for a culture of high customer service

Operational

     Execute project work plans with a focus on timely completion & risk mitigation

     Track and report on assigned project aspects on a regular basis

     Configure and integrate products to customer specifications; deliver training

     Provide customer support assistance, as needed

     Revise and keep up to date, all project documents and systems of record

     Participate in team and customer meetings effectively

     Be available for potential shift work and travel to client sites up to 80% of the time

Required Qualifications:

Bachelor’s degree or equivalent education in Computer Science, Information Systems, Medical or Hospital Informatics or related disciplines

13 years of experience preferred installing, configuring and/ or maintaining diagnostics laboratory informatics applications

Preferred Qualifications:

     Sound understanding of diagnostics laboratory workflows and related technologies

     Demonstrated understanding of one or more products such as laboratory information systems, middleware and/or analyzer management systems, or inventory management systems used in diagnostics laboratories

     Hands on experience implementing, configuring, training and supporting one or more laboratory information systems mentioned above is highly desirable

     Able to execute assigned tasks satisfactorily with a high degree of commitment and quality, independently

     Technical proficiency with general business applications such as MS Office, MS Project/ SmartSheet

Strong verbal and written communication skills with excellent customer facing capabilities

Attention to detail and a concern for quality

Able to innovate and willing to bring ideas forward, escalate issues and risks in a positive way

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.