Collection Efficiency 
a) 0-30 days Collection - 45% 

b) 0 - 60 days collection-85%

c.) 0-90 Days Collection -95%

d.) Net Bad debt – ZERO

 

Customer Account reconciliation
1. Accounts reconciliation -80% for last FY

2. Aged debt follow up- as per policy -100%

3. Partial Paid cases-closure with in 60 days-80%

 

Invoice acknowledgment and CN
a)100% invoice and Credit note confirmation as per TAT-95% < 7 days & 100 % < 20 days.

b) All Disputes/CNs/Re bill to be tabled within 45 days from invoice generation.

 

AFC, LTDS, Dunning
1.VAN account implementation- >90%

2. AFC Compliance 

a.) within 60 days - <2%

b.) >60 days - 30% reduction 

3. Zero TDS reversal in accounts 

    LTC application-95% of eligible base

      Key Deliverables • Ensure operational execution of Collection & Retention strategy to reduce churn and Bad debt  • Effective Management of ARC’s to ensure superior customer experience for pre& post customer  • Drive Complaint reduction and increase FTR at ARCs/ASCs/AEOs • Drive High Value Service Experience to increase customer retention and Revenue from these segments • Drive Rural Service Experience through ASC expansion and ASC engagement & training. • Drive Compliance Management through continuous education at Distributors/Retailers on document adherence, Quality of APEF & reduction of multiple APEF   • Regular review and monitoring of channel partners & agencies to ensure higher performance and productivity   • Ensure self-care awareness, Vas revenue up sale, GPRs & data  service solution  at touch points                        Skills Required • Strong Analytical skills  • Very high Excel and financial modeling skills • High process orientation  • Good communication skills  • Result - Orientation  • High negotiation skills
  Educational Qualifications • Full Time graduate, preferably MBA/ PGDM
  Work Experience • 3-8 years of Collections Experience    Preferably Telecom