KRA Name 

KRA Description

IR Enhancement  

I.Monthly IR Achievement - as per Target methodology- 100 % 

II.CND Achievement > 90 % 

III.Link Count Delivery: 80 % 

Brilliant Customer experience

I.Reduction in Repeat [90D] by 25 % - SIP Effectiveness

II.Customer attributed issues & Overall Interactions reduction - Target 30%

III.Revenue Maximization by Upgrade of Highly Utilized Ckts- 70% count 

IV.Inventory reconciliation/SLA Sign off-100% & penalty reduction by 30% 

Account Management

I.0-45 days collection – 100%

II.Net Bad Debt Zero

Digital Adoption & Compliances

Compliances as per Score card (Assurance & Projects) - 100 %