Key Deliverables

• To Ensure 100% service level adherence to business processes

• To increase Collection Efficiency:  0-60 days, 60-90 days

• To enhance the Revenue enhancement -Churn Control and Upsell.

• Account Relationship index: (will include parameters like Visit Adherence, Account Dossier, and Complaint per customer, self-care, E-bill adoption

• Reduce Suspense by efficient payment posting & virtual account management

• Drive virtualization through PFH, Self-care and Paperless bill media.

Skills Required

• Strong Analytical skills 

• Very high Excel and financial modeling skills

• High process orientation 

• Good communication skills 

• Result - Orientation 

• High negotiation skills

Educational Qualifications

  - Engineering Degree/ MBA/Business Administration in            Marketing /Ops

Work Experience

- At least 2-7 years of work experience in Telco