Job Description:

Airbus Commercial Aircraft is looking for a Solution System End to End Leader m/f to join our Customer Care Centre Operations, based in Toulouse, France.

Within the Customer Care Centre Operations, you will become a member of the AIRTAC Systems AOG Solutions End-to-End Leaders team in charge of managing the resolution of Aircraft On Ground (AOG) Events and Urgent queries received from Customers related to all Systems ATA Chapters.

The AOG Systems End-to-End Leaders work on a 24/7 or on a 7/7 shift pattern. A specific premium ("prime") is granted on a monthly basis accordingly.

Your challenges:

Provide efficient and tailored support to our customers facing urgent technical matters while ensuring safety:

Build a resolution strategy which will enable the return to service of the aircraft as quickly as possible in order to minimize costs impacts and customers operational constraints

Provide End-to-End solutions taking into account the technical recommendations and the supply aspects

Lead the resolution plan and involve relevant internal/external stakeholders (Engineering, Airworthiness, Field Service Representatives, Supply chains, Procurement, Suppliers…)

Be the voice of the customer and ensure that their expectations are fulfilled

Maintain the communication and represent Airbus (and promote Airbus image) when liaising with all levels of the Airline management under critical AOG scenarios.

Provide Airbus Top Management with regular updates of the AOG resolution status

Identify any potential unsafe condition linked to an AOG event on the fleet as per applicable criteria

Perimeter: All A/C Commercial programs (except A220), and all Systems ATAs

Contribute to early detection of systems degradation and operational interruption avoidance:

Using fleet monitoring tools (Skywise), provide customers with recommendations based on static analysis or parameters trend monitoring in order to minimize/avoid delays/AOG

Provide customized health monitoring support services to airlines under specific contract

Contribute to Customer Care Centre efficiency

Identify any room for improvement following an AOG event in order to define potential mitigations or re-usable solutions that could help to improve operational availability of the A/C

Feed a wide Airbus community with periodic reports highlighting major customers events in the frame of the operation reliability monitoring

Contribute to the capitalization and to the sharing of the best practices

Your boarding pass:

Synthetic approach

Team spirit

Leadership, proactivity, coordination and flexibility skills

Customer facing experience is appreciated

Airline background or knowledge of Airline operations is appreciated

Ability to cope with a highly demanding environment (work under pressure)

Ability to work on shift (24/7 or 7/7)

General aircraft systems knowledge

General knowledge of aircraft maintenance & documentation

Fluent in English

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This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

AIRBUS SAS

Employment Type:

Permanent

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Classe Emploi (France): Classe F12

Experience Level:

Professional

Job Family:

Customer Eng.&Technical Support&Services <JF-CS-PS>

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