Sodexo's Airline Lounge Segment has an exciting opportunity for a seasoned Operations Manager join the elite team of professionals who will operate the British Airways Lounge at Newark International Airport in Newark, NJ. We are seeking a talented individual who will commit to the challenges of creating and delivering a culinary-driven, upscale experience within a thoughtfully designed travel oasis. The ideal manager candidate will have eclectic menu knowledge and upscale a la carte experience. This is a hands-on manager role requiring previous experience managing upscale food production.
What You'll DoSupervise lounge staff and third-party service providers to ensure smooth daily operations
Maintain high standards of cleanliness, food & beverage service, and guest comfort
Monitor and manage lounge capacity, guest flow, and compliance with airline policies
Coordinate with flight operations, ground services, and airport authorities
Handle guest feedback and resolve service issues promptly and professionally
Ensure adherence to health, safety, and security regulations
Manage inventory, supplies, and vendor relationships
Support budget planning and cost control initiatives
Lead staff training, scheduling, and performance evaluations
What We OfferCompensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
Medical, Dental, Vision Care and Wellness Programs401(k) Plan with Matching ContributionsPaid Time Off and Company HolidaysCareer Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
What You BringIs this opportunity right for you? We are looking for candidates who have:
a strong culinary background, with the demonstrated ability to stay current with new culinary trends;2-3 years of management experience in a recognized restaurant or hospitality concept or group;excellent leadership and communication skills with the ability to maintain the highest of culinary standards;strong coaching and employee development skills; and/orhave a passion for food and innovation.
Who We Are
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.
Qualifications & RequirementsMinimum Education Requirement - Associate's Degree or equivalent experience
Minimum Management Experience - 2 years
Minimum Functional Experience – 1 year work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.