Role Title - Airfreight Logistics Associate Apprenticeship

 

Business Unit - DHL Global Forwarding

 

Location - Dublin

 

Scope of Role

Liaise with transportation companies to create a good working relationship Prepare invoice for orders and deliveries as part of record keeping measures and evidence of transactions Ensure compliance with customs duties, controls, tariff, international conventions and agreements Keep records of all shipping activities, documenting procedures, guidelines and changes in procedures for reference purposes Create a safe working environment for yourself and other employees by adhering to safety measures to prevent accident and complications that may arise during work.  

Learning Outcomes:

The Logistics Associate apprenticeship program involves acquiring the knowledge, skills and competence to carry out the core tasks/responsibilities within the warehousing, freight forwarding transport and logistics in order to support the business needs and develop skills to prepare for future career opportunities.

 

Reports to Airfreight Manager

 

Days & Hours of Work

 

4 days per week 9.00 – 17.30 during academic year (1 day attending college),

and Monday to Friday 9.00 – 17.30 otherwise

 

 Accountabilities                                                                                                              

   

Key activities

 

 Key Accountabilities

  Establish and maintain strong relationships with transportation companies through effective communication and collaboration. Prepare and manage invoices for orders and deliveries to ensure accurate record-keeping and transaction evidence. Ensure compliance with customs duties, controls, tariffs, and relevant international conventions and agreements. Maintain comprehensive records of all shipping activities, documenting procedures, guidelines, and any changes for future reference. Foster a safe working environment by adhering to safety measures to prevent accidents and complications during work. Specialized knowledge across a variety of areas associated with. Understanding of the Supply Chain with particular focus on the modes of distribution including, Road, Air and Understand the role of supply chain management in relation to the overall business improvement process. Logistics and supply chain management (specifically inventory management, purchasing, warehouse management, outsourcing, quality management, information systems, transport management and planning, global logistics, customs and international trade) Understand the importance of customer service for logistics and supply chain and implementing its effective management. Management (communications, accounting, planning) Information systems in a logistics context, the essentials in the use of ICT and as applied in the logistics industry and focused on data collection, exchanging and manipulation; e-business and ecommerce in the world-wide-web. Understand the competencies required in an international Trade & Customs Review the role and function of Customs in an era of International Trade, Globalization, EU Single Market and Knowledge of how to set up a distribution network within the demand & supply  

Skills:

Ability to use Information Systems & personal computers The ability to apply management techniques to measure performance and make recommendations to improve business performance. The ability to be aware of the changing needs of their customers and how to adopt to these changes. The ability to apply best practice techniques to a range of logistical contexts and situations. Ability to work as part of a Recognize the advantages & disadvantages that alternative distribution / warehousing configurations can provide. The ability to develop a range of technical and managerial approaches. Team Collaboration: Engage proactively with the operations team to learn and contribute to the efficiency of air export operations, fostering a collaborative and productive work environment  

      Competencies                                                                                                              

   

       Relationships with others

  Communicates in an open and honest Treats others with respect, develops trust and values Demonstrates sensitivity to diversity, e., culture, gender, age, religion, race disability. Develops effective relationships with employees, peers, and managers. Confidence in dealing with all levels in the business over the telephone and also on a face-to-face basis. Ability to remain calm when dealing with difficult Good listening skills and ability to respond in a clear, respectful manner.    

       Teamwork

Commitment to fulfilling their role in a Supportive approach to other team Shares information, knowledge, ideas, and experience freely with others. Commits to team decisions and contributes to building a team Works collaboratively with others to achieve team or business objectives. Establishes acceptable levels of quality and quantity of work; reviews, recognises and supports achievement Encourages and motivates team members and work colleagues        

       Orientation

  Basis decisions on how his/her actions impact on customers and Builds and maintains effective relationships with customers, suppliers, and other departments. Focuses on the needs of customer and seeks to meet and exceed Quickly and practically solves problems, seeking advice where necessary. Appreciates what customers want and continuously strives to meet customer        

        Problem Solving

  Identifies issues, problems, and Deep dives to identify root causes of issues Applies formal problem-solving techniques Evaluates risk Gathers information and analyses cause and Quickly and practically solves Establishes effective work processes and Documents and communicates awareness of the problem, solution and action taken.        

     Commitment to Excel

  Achieves work targets and is willing to take on additional roles/responsibilities. Continuously reviews current Seeks and is open to feedback from Always behaves in a manner consistent with DHL's values. Demonstrates a positive attitude to Flexible approach to Looks for opportunities in a changing Provides detailed advice to others Takes initiative to keep skills up to date    

      Procedural Skills

  Ability to organize own workload across a range of responsibilities & meet Ability to select appropriate Ability to follow Ability to meet procedural Ability to improve an existing Ability to create a       

     Attention to Detail

  Ability to work with lots of data to high level of Ability to apply high attention to detail to written (text) Ability to follow through on procedures and ensure  

    Skills / Qualifications                                                                                                              

   

    Expected years of experience (minimum)

  No prior experience is required; however, any relevant experience in logistics, warehousing, or administrative roles is a plus. Strong analytical skills and good communication skills Strong problem-solving mentality Demonstrates a positive attitude to change Generates enthusiasm and ideas for change within the team Seeks opportunities to improve existing routines or processes Communicates in an open and honest manner Treats others with respect, develops trust with Airlines and internal Strong organizational skills, attention to detail, and effective communication Ability to work collaboratively within a team environment and adapt to a fast-paced operational setting.  

     Expected Qualifications

  H7/O6 or above in five leaving certificate (or equivalent) A minimum of grade O6 must be obtained in English. A minimum of grade O6 or a B2 or above in Foundation level must be obtained in mathematics.

    OR

Holders of a QQI Level 5 or Level 6 (or equivalent) in cognate areas (e.g. business, logistics and distribution, supply chain management, Etc)

    OR

Applicants may also be eligible to become apprentices via Recognition of Prior Learning (RPL). Completion of GDP (Good Distribution Practice) and air security training (internally provided) is required. Background checks (e.g., Garda) must be completed prior to commencing the role. Proficiency in basic computer applications (e.g., Microsoft Office Suite) and familiarity with logistics software is advantageous. Strong organizational skills, attention to detail, and effective communication Ability to work collaboratively within a team environment and adapt to a fast-paced operational setting.  

The above statements are intended to describe the general nature and level of work performed by people assigned to this role. They are not intended to be construed as an exhaustive list of all job duties performed. The Company reserves the right to revise or amend duties at any time.